Naila Nawaz

I am a dedicated and customer-focused professional with over 2 years of experience as a Customer Service Representative at Jazz Customer Care Pakistan. My strong communication skills in English, Urdu, and Punjabi enable me to resolve customer issues efficiently and professionally. I pride myself on my ability to maintain high customer satisfaction through friendly and empathetic communication.

With a Master’s degree in Political Science and a Bachelor of Laws, I have developed critical thinking, negotiation, and interpersonal skills that enhance my ability to handle a high volume of inbound customer inquiries. I am committed to continuous improvement and have collaborated with team members to enhance service processes and meet performance targets.