Open to opportunities

Naiara Boorman

@naiaraboorman

Message

I build scalable customer operations and intuitive AI SaaS experiences.

Spain

Message

What I'm looking for

I'm looking for a remote role where I can build scalable customer operations, improve AI SaaS product experiences, and work closely with product, technical and customer-facing teams.

At PeakAI, I helped build customer operations, product experiences and scalable processes for the NlightenPro and NlightenQuest AI wellbeing platform. I implemented HubSpot from the ground up, designed the first structured onboarding programme, personally onboarded around 50 customers, and partnered with developers, UX designers, psychologists and educators to improve AI experiences.

Previously at FENDI Americas, I led regional after-sales and quality operations, managed approximately 4,000 repair cases annually, and supported the global Salesforce launch across the United States, Canada, Mexico and Brazil. I translate complex technical and operational work into clear customer journeys, documentation and trusted cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

CX Manager (Customer Experience & Product Operations)

PeakAI

May 2023 - Jun 2025 (2 years 1 month)

Early employee partnering with CEO and CFO to build customer operations, product experiences, and scalable processes. Designed and implemented the company's first structured onboarding programme, implemented HubSpot from the ground up, and personally onboarded approximately 50 customers.