Meritxell Rosés Hortal
@meritxellrosshortal
I lead CX operations teams, optimize regulated workflows, and build data-driven Revenue Operations capabilities.
SpainWhat I'm looking for
CX and Operations professional with 4 years in customer service and 2 years directly leading remote
teams in regulated, high-performance environments. Proven expertise in team leadership, KPI
management, process optimization, and cross-functional collaboration. Currently exploring Revenue
Operations and data-driven analytics through active learning in SQL, Power BI, and HubSpot —
building technical capabilities to bridge CX leadership with strategic operations roles. Bilingual
(Spanish/English, native Catalan), available immediately.
Experience
Work history, roles, and key accomplishments
Led a remote customer service team of 14 specialists, managing performance, coaching, and escalations in a regulated environment. Redesigned legacy workflows, improved compliance, and collaborated with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
ESDI Barcelona
Postgraduate, Multimedia Design & Electronic Arts
Postgraduate in Multimedia Design & Electronic Arts.
Professional Certificate, Project Management
Professional Certificate in Project Management.
Professional Certificate, Team Leadership & Management
Professional Certificate in Team Leadership & Management.
Universitat de Barcelona
Bachelor's Degree, Fine Arts
Bachelor's Degree in Fine Arts.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
ZimbabweJob categories
Skills
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