Nahda Rizqi User

• Conducted comprehensive account reconciliation and cash collection analysis for Telkom Regional 5 in Eastern Indonesia.
• Analyzed accounts receivable and reconciled debt records with monthly bank statements to identify direct customer payments, enhancing billing accuracy and supporting effective outstanding balance management.
• Collaborated with cross-functional teams to resolve billing issu

• Managed enterprise billing accounts and collection activities for B2B clients, ensuring timely settlement of outstanding accounts receivable.
• Conducted monthly transaction reconciliations to validate payment records and improve billing accuracy.
• Analyzed collection rate performance across five operational areas, providing insights to support collection strategies, monitor payment trends, and

• Oversaw enterprise billing accounts and collections for high-value B2B clients, ensuring timely payments.
• Resolved billing disputes and conducted aging analysis to maintain collection rate performances.
• Managed Pra Validation Invoice activities, ensuring prompt invoice distribution within 7 days each month.
• Managed regional billing and cash collection strategy across 5 operational areas

• Monitored and managed B2C customer billing issues in a high-volume environment, ensuring timely resolutions.
• Led daily coordination meetings with customer service and technical teams to enhance payment processes.
• Achieved a significant reduction in consumer payment complaints by improving case resolution time, fostering customer satisfaction.

• Managed B2C payment collection operations, ensuring accurate case corrections and billing adjustments.
• Led a team of 4 admins to consistently achieve Billing Perdana and PraNPC targets throughout 2021.
• Collaborated cross-functionally with Customer Care and Access Service Operations to resolve data issues and billing errors.

• Supervised the installation of corporate customer access networks, ensuring timely delivery aligned with client expectations.
• Managed a team of 3 subordinates, facilitating daily operations with Field Engineers and Fulfillment Teams.

On-The-Job Training #1 at Witel Bandung (Oktober - Desember 2017)
• Contributed to IndiHome sales campaigns during Car Free Day events by organizing promotional activities and engaging with prospective customers.
• Designed and developed an HTML-based referral webpage that allowed customers to directly contact sales agents through WhatsApp, enhancing customer accessibility and supporting digital l

• Provided graphic design and branding services for small businesses, startups, and individual clients.
• Designed custom logos and visual identities tailored to client objectives and target audiences.
• Additionally, created wedding invitation designs with coordinated visual themes and color schemes to deliver cohesive and personalized event branding solutions.