Naeem Henry
@naeemhenry
I deliver enterprise IT support and accessibility technology training for thousands of employees.
United StatesWhat I'm looking for
I support 5,000+ employees at Accenture with hardware, software, video conferencing, and executive technology needs. I resolve high-volume incidents through ServiceNow and manage Teams Rooms, Surface Hubs, Cyviz devices, Windows, Mac, and mobile support.
I also lead accessibility technology initiatives across 49 global Accessibility Centers, delivering tours, workshops, and training on assistive tools. I’m passionate about inclusive technology, mentorship, and practical solutions that improve how people work.
Experience
Work history, roles, and key accomplishments
Senior IT Support Analyst
Senior IT Support Analyst with 7+ years of experience in hardware and software support, leading technology initiatives, and managing IT infrastructure. Proven ability to deliver onsite support to over 5,000 employees and facilitate technology tours for accessibility awareness.
Education
Degrees, certifications, and relevant coursework
City College of New York (CUNY)
Bachelor of Arts, Economics
Bachelor of Arts in Economics from the City College of New York (CUNY).
Borough of Manhattan Community College
Associate of Applied Science, Computer Operations
Associate of Applied Science in Computer Operations from Borough of Manhattan Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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