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Nadine Nicoll

@nadinenicoll

Software Support Technical Assistant Manager at GAAP Point of Sale, guiding client support and investigating data integrity.

South Africa

Message

At GAAP Point of Sale/Lesaka Technologies, I support clients with queries, onboarding, and training, and investigate system faults and data integrity. I also lead and guide a team on successful client support.

At Black Coffee Digital, I provided onsite and remote IT support, created WordPress websites, and handled graphic design and SEO setup. I also analyzed websites for errors and supported network deployment and IT systems setup.

At Tswellapele Plants, I managed office and IT tasks, including Pastel data capture, VAT working papers, debtors and creditors, and project costing. I also supported stock procurement, logistics, and fleet management.

Experience

Work history, roles, and key accomplishments

Current

Customer Software Support Consultant

Current

GAAP Point of Sale

Dec 2024 - Present (1 year 11 months)

Provided customer software support, including query resolution and onboarding assistance. Promoted to Technical Assistant Manager in December 2024.

Customer Support Software Troubleshooting Onboarding

Current

Software Support Technical Assistant Manager

Current

GAAP Point of Sale/Lesaka Technologies

Oct 2023 - Present (3 years 1 month)

Liaised with clients, assisted with queries, and supported customer onboarding. Led a team and guided successful client support, including system fault finding and data integrity investigations.

Customer Support Team Leadership Fault Finding Data Integrity Quality Control (QC)

Adhock IT Support & Design

Black Coffee Digital

Jun 2017 - Oct 2023 (6 years 4 months)

Provided onsite and remote IT support, created websites using WordPress, and conducted graphic design duties. Managed SEO, analyzed websites for errors, and deployed networks.

IT Support WordPress Graphic Design SEO Network Deployment

Office & IT Management

Tswellapele Plants

Feb 2018 - Sep 2022 (4 years 7 months)

Managed office and IT functions including data capturing, VAT working papers, debtors/creditors, procurement, project costing, and logistics. Provided IT support and management.

Pastel VAT Debtors Creditors Procurement Project Costing Logistics IT Support

Adhock Administrator & Accounts

GreenKey Compliance

Jun 2018 - Feb 2019 (8 months)

Managed debtors including age analysis and reconciliations, captured audit reports for Health & Safety Officers, and liaised with clients. Scheduled meetings for the CEO.

Debtors Reconciliations Data Capturing Client Liaison Scheduling

Freelance Graphic Design Web Design

Mango Fusion

Jun 2015 - Feb 2019 (3 years 8 months)

Created websites using WordPress, conducted graphic design duties, and managed SEO setup. Analyzed websites for errors and liaised with clients.

WordPress Graphic Design SEO Web Analytics Client Liaison

Admin & Marketing

Greenfeed Growing Systems

Apr 2012 - Jun 2015 (3 years 2 months)

Handled client queries, managed databases, and assisted with invoicing to trial balance. Performed general reception duties and stock control.

Client Queries Database Management Invoicing Reception Stock Control

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce, Law

Pursuing a Bachelor of Commerce in Law, with subjects including Business Management, Information Science, Commercial Law, Persons of Law, and Accounting.

Outeniqua High School

Matric, General

Completed secondary education with a Matric certificate, studying subjects including Afrikaans, English, Life Orientation, Life Science, Design, Consumer Studies, and Mathematics.