Seeking a fully remote role in customer success, client onboarding, partner support or admin coordination. I bring strong written communication, relationship-building, and organization skills and thrive on real-time troubleshooting and keeping conversations on track without close supervision. Comfortable across time zones and quick to adapt to new tools.
Looking for a job
Nadine Carstens
@nadinecarstens
I coordinate client support, onboarding, and clear guidance across international audiences.
South AfricaWhat I'm looking for
I've supported learners and parents at Preply.com since 2022, serving as a responsive chat and email contact, onboarding new clients, and keeping progress, schedules, and performance visible.
As an Educator and Social Sciences Subject Head at West Riding Primary School, I resolved staff and parent queries, managed planning and reporting, introduced digital workflows, and mentored staff across cross-team projects.
I'm drawn to agency enablement work where I can bring structured communication, reliable follow-through, AI-assisted research, and genuine care to partner and client support.
Experience
Work history, roles, and key accomplishments
Current
Serve as primary point of contact for learners and parents, resolving issues via chat and email. Onboard new clients, track progress, and create tailored content for individual needs.
WS
Educator and Social Sciences Subject Head
West Riding Primary School
Jan 2018 - Jun 2026 (8 years 5 months)
Acted as first point of contact for staff and parent queries, troubleshooting and following up. Managed schedules, planning, and reporting, and introduced digital tools to improve efficiency.
FA
Aftercare Tutor
Flukse Boekwurms Aftercare
Aug 2016 - Nov 2017 (1 year 3 months)
Served as responsive point of contact for parents, organizing schedules and group activities. Tracked learner progress and maintained accurate records, communicating regularly with parents.
Education
Degrees, certifications, and relevant coursework
North-West University
Bachelor of Education, Education
2014 - 2017
Bachelor of Education degree with majors in Technology and Geography, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
1k-2k USD
Job categories
Skills
client supportPartner SupportQuery ResolutionTroubleshootingEscalation ManagementClient OnboardingRelationship ManagementWritten CommunicationCross Cultural CommunicationSchedulingReportingQuality ControlOnline ResearchData Collectionperformance reportingMicrosoft OfficeGoogle WorkspaceZoomCanvaLMSAIPrompt GenerationWorkflow AutomationAutomated Content GenerationChatGptHTMLCSSJavaScriptSocial Media MarketingData EntryCodingRobotics
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