Looking for a job

Nada Ahmed

@nadaahmed2

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I support e-commerce customers, guide book purchases, and close sales.

Egypt

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What I'm looking for

I'm looking to gain new experience and make an effective contribution in a work environment where I can use my customer service, sales, communication, and teamwork skills.

At Dar Al Maarifa E-Commerce, I answered customer questions about book prices and editions, guided customers toward suitable books, and supported purchasing decisions.

I handled shipping and product-defect complaints, closed sales conversations, and managed supplier relationships.

I'm a Faculty of Arts graduate from Ain Shams University who brings customer service, sales, communication, and teamwork skills. I work in Arabic and have B2 German and English proficiency.

Experience

Work history, roles, and key accomplishments

Online Chat Agent

Dar Al Maarifa E-Commerce

Jun 2023 - Jul 2025 (2 years 1 month)

Answered customer inquiries regarding prices and details of each edition, provided active consultation, and conducted sales conversations to drive purchasing decisions. Assisted customers in selecting suitable books and handled complaints related to shipping and product defects.

Customer Service Sales Communication Skills Complaint Handling Supplier Relationship Management