Open to opportunities

Nabil Hussain

@nabilhussain

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Customer-focused HVAC parts specialist driving operational efficiency and strong client relationships.

Canada

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What I'm looking for

I am looking for a hands-on HVAC role combining parts support, inventory management, and customer-facing responsibilities where I can mentor staff and improve operational efficiency.

I am an experienced HVAC parts and branch representative with hands-on experience supporting contractors and sales teams across residential and commercial markets. I consistently deliver timely, accurate parts sourcing, inventory management, and customer service that drive loyalty and revenue.

At Mits Airconditioning and The Master Group I optimized ordering processes, managed inventory counts across branches, trained new staff, and supported inside and outside sales—resulting in improved operational efficiency, higher sales through upselling, and positive customer feedback.

I hold an advanced diploma in HVAC/Refrigeration and certifications including G3/G2 gas licenses, forklift, and first aid; I seek roles where I can apply my technical knowledge, mentoring ability, and customer-facing experience to improve service delivery and team performance.

Experience

Work history, roles, and key accomplishments

Current

Parts Counter Sales

Current

Mits Airconditioning Inc

Aug 2024 - Present (1 year 5 months)

Provided expert HVAC parts support to contractors, optimizing inventory and ordering processes to reduce service delays and improve customer loyalty. Trained new staff and used internal systems to track shipments and manage client accounts for seamless transactions.

Inventory Management Customer Service Order Processing Staff Training ERP Systems

Branch Representative

The Master Group

Jul 2021 - Aug 2024 (3 years 1 month)

Managed customer relationships and sourced HVAC equipment/parts, driving upsell revenue for residential and commercial accounts and supporting internal/external sales teams. Conducted inventory counts and trained counter staff to improve team knowledge and operational efficiency.

Account Management Sales Staff Training Customer Relations

Duct Cleaning Technician

AtlasCare Heating, Cooling & Plumbing

Jun 2020 - Aug 2020 (2 months)

Performed and coordinated 35 commercial and residential duct cleaning projects, managed supply evaluations and vendor refunds exceeding $1,000, and achieved an 89% positive customer feedback rate. Adapted to multiple technician teams while maintaining service quality.

Customer Service Project Coordination Vendor Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Humber College

Advanced Diploma, Heating, Ventilation and Air Conditioning/Refrigeration

2016 - 2019

Completed an Advanced Diploma in Heating, Ventilation and Air Conditioning/Refrigeration covering gas licensing, refrigeration principles, HRAI, AutoCAD, and DDC controls.