Open to opportunities

My Younge

@myyounge

Virtual Assistant and Operations Specialist helping teams scale through optimized workflows, SOPs, and high-touch client support.

United States

Message

What I'm looking for

I’m looking for a remote, client-focused role where I can own operational support end-to-end—optimizing workflows, running calendars and inbox/queues, maintaining SOPs, and supporting compliance-ready processes with clear, proactive communication.

I’m a dynamic, high-performing Virtual Assistant and Operations Specialist with over 12 years of experience driving administrative excellence, optimizing digital workflows, and delivering high-touch client relations. I turn fast-paced clinical and educational environments into seamless, proactive support for scaling teams, executives, and family offices.

My results show up in the details: I restructure high-volume calendars, maintain remote call queues, and execute brand-aligned social media promotions. I’m also expert at authoring and maintaining Standard Operating Procedures (SOPs), administering vendor billing, and navigating compliance-focused workflows—including HIPAA-aware processes—while keeping stakeholders accurately informed.

Across my roles, I’ve built digital onboarding and feedback systems, improved scheduling across complex stakeholder networks, and streamlined user-facing portals by reducing booking errors by 25%. Whether I’m coordinating resources, managing inboxes and communications, or supporting multidisciplinary teams, I bring calm structure, reliability, and measurable operational momentum.

Experience

Work history, roles, and key accomplishments

Current

Educational Assistant & Inclusion

Current

Peace Preparatory Academy / Beyond Play

Jul 2024 - Present (1 year 11 months)

Designed and optimized digital client onboarding forms and feedback surveys to track milestones and streamline database inputs. Coordinated virtual correspondence and complex scheduling matrices, authored and distributed brand-aligned resources, and co-led focused breakout groups to support productivity.

Client Onboarding Survey Design Google Workspace Scheduling coordination Stakeholder Management Group Facilitation

Registered Behavioral Therapist

Key Autism Services

Aug 2022 - Aug 2025 (3 years)

Tracked, analyzed, and audited complex compliance data logs to monitor performance milestones and report progress to stakeholders. Managed rigid daily scheduling windows and rapid transition protocols while maintaining 100% compliance and collaborating with a multidisciplinary provider network.

Data Compliance Performance Monitoring Scheduling HIPAA compliance Documentation

Seasonal Customer Service Representative

Von Maur

Jan 2023 - Jan 2024 (1 year)

Delivered high-touch customer communication and resolved conflicts quickly during seasonal, high-volume periods. Monitored inventory and verified order fulfillment data to maintain quality control and support day-to-day operations.

Customer Service Conflict Resolution High Volume Order Verification Quality Control Retail Operations

Office Coordinator & Virtual Admin

Flourish Pediatrics

Jan 2021 - Dec 2022 (1 year 11 months)

Supported digital promotions and monitored public feedback to strengthen brand reputation with timely customer service responses. Partnered with IT/UI/UX teams to test and optimize user-facing portals, decreasing calendar booking errors by 25%, while managing high-volume phone queues for 40–50 clients across specialists and resolving vendor billing discrepancies.

Calendar Management Phone Queue Social Media Support Reputation Management Testing Portals Invoicing Microsoft Office 365

Private Assistant, Nanny & Events

Independent / Various Organizations

Jan 2014 - Jan 2022 (8 years)

Directed large-scale conference logistics and group scheduling to ensure smooth operations and safety. Managed day-to-day administrative needs for high-profile households, including calendar optimization, travel logistics, personal scheduling, and strict confidential handling of sensitive personal and financial information.

Executive Support Travel Logistics Event Operations Scheduling Confidentiality Administrative Coordination