At Zach's Mobile Locksmith (ZML), I supported daily operations through administrative coordination, data entry, scheduling, and record management.
I coordinated with technicians and vendors on service appointments and job assignments, and updated job details, customer information, and service statuses. I also monitored leads and assisted with customer follow-ups.
At SAGELINK BPO, I handled customer inquiries and scheduled appointments for garage door, HVAC, plumbing, and locksmith services. I recorded customer and appointment information and passed along service needs and scheduling details.
At IQOR, I entered customer orders, shared estimated delivery updates, and assisted with product changes, exchanges, returns, and refunds. I also manage Facebook and Instagram content using Canva.
