Looking for a job

Mylene Reballos

@mylenereballos

Resource Manager at Infor PSSC who built demand-gap analysis to surface staffing risks before they reached client delivery.

Australia

Message

At Infor PSSC Inc., I spent seven years as the sole Resource Manager for the APAC consulting business, matching consultants to concurrent client engagements by skills, availability, and project economics. I produced forecasts, dashboards, and utilization reports that senior leadership used for staffing, bench, and hiring decisions.

I owned resource and demand data in Infor PSA and improved scheduling workflows and reporting visibility. At NCS Pte Ltd, I validated project demand and led staff augmentation, sourcing and onboarding specialist resources for active project teams.

Experience

Work history, roles, and key accomplishments

Senior Resource Manager

NCS Pte Ltd

Sep 2022 - Sep 2023 (1 year)

Validated incoming resource demand for digital transformation projects and routed requests through skills-based fulfillment channels. Tracked consultant productivity and utilization metrics and led staff augmentation to add delivery capacity.

Resource Management capacity forecasting Utilization Reporting Staff Augmentation Sourcing Assessments Onboarding RMO Delivery Sales Recruitment

Resource Manager

Infor PSSC Inc.

May 2015 - Sep 2022 (7 years 4 months)

Ran end-to-end resource planning and scheduling for consultants across APAC delivery teams as the sole Resource Manager. Produced weekly and monthly utilization reports, capacity forecasts, and availability dashboards for senior leadership.

Resource Planning Scheduling Utilization Reporting capacity forecasting Availability Dashboards Infor PSA Data Governance Workflow Configuration Training Project Management

Project Coordinator

Emerio Philippines Inc.

Sep 2014 - May 2015 (8 months)

Planned, scheduled, and tracked milestones across IT delivery engagements. Coordinated resource assignments and reported project status to stakeholders.

Project Planning Scheduling Milestone Tracking Resource Coordination Status Reporting

Project Administrator, Project Support

Collabera Solutions Private Limited

Sep 2013 - Jun 2014 (9 months)

Supported planning, tracking, and reporting for a portfolio of IT services projects. Maintained delivery documentation and status updates for project managers and stakeholders.

Project Support Planning Trackings Reporting Documentation Status Updates

Operations Supervisor

Wise Knight Technology Inc.

Jun 2010 - Feb 2013 (2 years 8 months)

Supervised an operations team, approving rosters, evaluating staff performance, and running leadership development. Worked with IT and business stakeholders on systems delivery and implemented process automation.

Operations Management Team Supervision Performance Evaluation Leadership Development Process Automation Stakeholder Management