Ruslan Gorobets
@0001887
IT manager and business analyst driving IT infrastructure, Service Desk, and data-driven decisions.
What I'm looking for
I am an IT manager and business analyst with over 8 years of experience leading IT infrastructure projects, Service Desk processes, and cross-functional teams up to 15 people. I plan and document IT support processes, develop knowledge bases, administer SQL servers, and produce consolidated reports for leadership.
I have led rollout and launch of IT infrastructure for regional branches and retail sites, delivering 30+ retail locations for national retail and FMCG customers. I gather and analyze stakeholder requirements, control contractors during implementation, and hand over projects to clients while maintaining project documentation.
My strengths include problem solving, critical thinking, time management and strong leadership. I hold specialist diplomas in finance and computer science, and I pursue continuous learning with courses and certifications in project management, business analysis, C++, Ruby on Rails, SQL and Power BI.
Experience
Work history, roles, and key accomplishments
IT Support Manager
DLS Technology Corporation
Planned and managed IT support processes and resources across regional sites, launched IT infrastructure for 30+ retail locations, and produced Service Desk reports and IT-audit results to leadership to improve support efficiency.
Education
Degrees, certifications, and relevant coursework
University of Economics and Law named after A. Nobel
Specialist Diploma, Finance
2009 - 2012
Completed a specialist degree in Finance with a focus on crisis management from September 2009 to June 2012.
National Dnipro University
Specialist Diploma, Computer Science
Holds a specialist diploma in a technical specialization focused on Computer Science and IT systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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