Open to opportunities

Ruslan Gorobets

@0001887

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IT manager and business analyst driving IT infrastructure, Service Desk, and data-driven decisions.

Ukraine

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What I'm looking for

I seek a role where I can lead IT infrastructure and Service Desk initiatives, drive data-informed decisions, manage cross-functional teams, and deliver regional rollout projects in a collaborative, growth-focused environment.

I am an IT manager and business analyst with over 8 years of experience leading IT infrastructure projects, Service Desk processes, and cross-functional teams up to 15 people. I plan and document IT support processes, develop knowledge bases, administer SQL servers, and produce consolidated reports for leadership.

I have led rollout and launch of IT infrastructure for regional branches and retail sites, delivering 30+ retail locations for national retail and FMCG customers. I gather and analyze stakeholder requirements, control contractors during implementation, and hand over projects to clients while maintaining project documentation.

My strengths include problem solving, critical thinking, time management and strong leadership. I hold specialist diplomas in finance and computer science, and I pursue continuous learning with courses and certifications in project management, business analysis, C++, Ruby on Rails, SQL and Power BI.

Experience

Work history, roles, and key accomplishments

IT Support Manager

DLS Technology Corporation

Planned and managed IT support processes and resources across regional sites, launched IT infrastructure for 30+ retail locations, and produced Service Desk reports and IT-audit results to leadership to improve support efficiency.

Service Desk Management Technical Documentation Stakeholder Management Project Implementation Data Consolidation