Mykhailo Rybka

I’m a dedicated, detail-oriented IT Support Technician who provides technical support, troubleshoots issues, and resolves software and hardware problems. I’m known for quickly identifying the root cause and keeping users productive.

From 2021–2024 at ND Group LLC, I troubleshot software and hardware issues to maintain operational efficiency. I handled diagnosing and resolving network issues, configuring and installing computer systems and equipment, and documenting support requests and resolutions while using helpdesk ticketing systems.

I also collaborate across departments to solve complex technical problems and maintain positive client relationships. In 2024, I containerised Ubuntu (Linux) based applications using Docker, implementing best practices and optimizing container performance for improved deployment and scalability.

Beyond support, I bring a design-focused side to my work through UI/UX and creative tooling. I build interfaces using Figma, and support my process with Adobe Photoshop and Adobe Illustrator, sharing my designs on Behance.