Muzi Nozaza
@muzinozaza
Multilingual language specialist bridging Zulu and AI-driven communication.
What I'm looking for
I am a detail-oriented, multilingual professional fluent in Zulu and English with hands-on experience in language training, content annotation, and technology-driven communication. I focus on applying linguistic expertise to support AI model development and ensure cultural and contextual accuracy in datasets.
As a freelance Language Consultant and AI Data Contributor, I annotate and evaluate multilingual text data to train NLP systems, improve model outputs for Zulu-English translation and sentiment analysis, and collaborate remotely with global teams to maintain data quality. Previously, I provided bilingual customer support and trained new staff in communication tools and tone consistency, which improved customer satisfaction scores.
I am passionate about bridging language and technology to advance AI understanding of African languages, and I bring strong time management, remote collaboration skills, and a commitment to quality assurance and cultural sensitivity.
Experience
Work history, roles, and key accomplishments
Language Consultant
Freelance
Jan 2023 - Present (3 years 1 month)
Annotate and evaluate multilingual text data to train NLP systems, improving AI performance on Zulu-English translation and sentiment analysis through cultural and linguistic corrections. Collaborate remotely with global project managers to maintain dataset quality and consistency.
Customer Service Assistant
Local Business
Jan 2021 - Dec 2023 (2 years 11 months)
Provided bilingual customer support (Zulu/English) via phone, email, and chat, improving customer satisfaction through effective problem-solving and professional communication. Trained new staff on communication tools and tone consistency for client-facing roles.
Language Tutor
Freelance
Jan 2019 - Dec 2021 (2 years 11 months)
Conducted private tutoring in conversational Zulu and English, developing learning materials and cultural examples that improved learner comprehension and received strong feedback for clarity and adaptability.
Education
Degrees, certifications, and relevant coursework
Walter Sisulu University
Diploma in Information Technology, Information Technology
Pursuing a Diploma in Information Technology with coursework focused on foundational IT concepts and practical digital skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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