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MUZAMIL Hussain

@muzamilhussain4

Customer Service Specialist supporting ecommerce businesses through email and live chat, resolving order, shipping, return, and refund issues.

Pakistan

Message

What I'm looking for

I'm looking for freelance or long-term remote ecommerce support work where I can handle customer conversations, resolve issues, and provide consistent follow-up.

I support ecommerce businesses through email and live chat, handling customer questions from first contact through resolution. My work includes order support, shipping and tracking, returns, refunds, replacements, and follow-ups.

For DreamSheets, I supported customers with bedding and home-textile orders, fulfillment concerns, tracking, replacements, chargebacks, and follow-ups. For Stepora, I handled footwear inquiries, delivery concerns, complaints, and replacement cases.

At NexWear, I provided email and live chat support for product questions, shipping updates, returns, refunds, and order inquiries. I use Gorgias, Shopify, and CRM and ticketing workflows to track conversations and follow up on open issues.

Experience

Work history, roles, and key accomplishments

Customer Support

DreamSheets

Supported customers with bedding and home-textile orders, fulfillment concerns, tracking, replacements, chargebacks, and follow-ups while maintaining clear communication.

Customer Support Order Management Fulfillment Trackings Replacements Chargebacks Communication Skills

Customer Service Specialist

Ecommerce Businesses

Managed customer support through email and live chat across ecommerce operations, handling product inquiries, order questions, shipping updates, returns, refunds, and replacements. Resolved complaints professionally and escalated complex cases when required.

Customer Service Email Support Live Chat E commerce Support Shopify Gorgias CRM Ticketing Order Management Shipping Returns Refunds Complaint Resolution Chargebacks Escalation Management

Email & Live Chat Support

NexWear

Provided email and live chat support for product questions, shipping updates, returns, refunds, and order inquiries, with a focus on timely and helpful resolutions.

Email Support Live Chat Product inquiries Shipping Returns Refunds Order Inquiries

Customer Support

Stepora

Managed footwear-related customer inquiries, replacements, delivery concerns, complaints, chargebacks, and follow-up cases with professional escalation when required.

Customer Support Order Management Replacements Delivery Complaints Chargebacks Escalation Management