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Francis Njoroge

@francisnjoroge1

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Experienced data analyst with a strong background in IT support.

Kenya

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What I'm looking for

I seek a challenging role that allows me to utilize my analytical skills and make a positive impact.

I am a dynamic and driven professional with extensive experience in data analysis and IT support. My career began as a Sales Representative, where I honed my skills in customer service and technical communication. Over the years, I have transitioned into roles that emphasize data integrity and analysis, particularly in my current position as a Consultant in Data Analysis at TeamSete Africa. Here, I maintain data integrity across multiple databases and assist in strategic decision-making through comprehensive data interpretation.

Throughout my career, I have consistently demonstrated my ability to enhance organizational productivity and customer satisfaction. At Farno Investments Limited, I led the operations team to exceed business targets, achieving a remarkable 15% increase in productivity. My commitment to excellence is reflected in my ability to negotiate contracts that resulted in a 10% cost reduction and a 95% customer satisfaction rate. I am passionate about leveraging my analytical skills to drive positive change and contribute to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Consultant in Data Analysis

Current

TeamSete Africa

Apr 2022 - Present (3 years 2 months)

Responsible for maintaining data integrity across multiple databases, designing research plans, and assisting in strategic decision-making through data analysis. Involved in database management and supporting application development.

Data Analysis Database Management SQL Programming Systems Analysis Data Visualization Cybersecurity IT Support Cloud Computing Network Administration

Data Analyst

Farno Investments Limited

Mar 2014 - Feb 2023 (8 years 11 months)

Led operations to exceed business targets, achieving a 15% productivity increase. Negotiated vendor contracts for a 10% cost reduction and maintained strong customer relationships with a 95% satisfaction rate.

Data Analysis Customer Relationship Management IT Support Cloud Computing Team Leadership Problem Solving Strategic Planning

Systems Administrator

Children of God Relief Institute

Sep 2012 - Aug 2013 (11 months)

Managed IT resources to ensure uninterrupted operations with a 99% system uptime. Developed ICT policies that reduced IT incidents by 20% and conducted training for data officers.

Systems Administration Training Problem Solving Communication Collaboration Data Management Technical Support

Business Analyst

Bernsoft Group Limited

Sep 2010 - Dec 2011 (1 year 3 months)

Captured and analyzed client requirements, leading to a 20% increase in solution effectiveness. Conducted product management sessions that improved product quality and reduced miscommunication-related delays.

Business Analysis Product Management Documentation Problem Solving Quality Assurance Market Analysis Team Collaboration Process Improvement

Billing Assistant Manager

Flashcom Telecommunications Limited

Dec 2009 - Jan 2010 (1 month)

Monitored billing server operations, ensuring 99% uptime and resolving 95% of support tickets. Improved billing accuracy and efficiency through database management and customer communication.

Billing Management Technical Support Database Management Customer Service Problem Solving IT Support Communication Data Analysis Process Improvement Time Management

IT Lecturer

Jomo Kenyatta University of Agriculture and Technology

Sep 2005 - Dec 2010 (5 years 3 months)

Developed learning materials and monitored student progress while providing mentorship and career guidance. Conducted research and supervised practical demonstrations.

Teaching Curriculum Development Mentorship Research Communication

Help Desk Support Analyst

Kenya Agricultural Research Institute (K.A.R.I)

May 2009 - Jul 2009 (2 months)

Managed local area network and provided system administration support. Responsible for servicing and repairing IT equipment and ensuring data recovery and backup.

Help Desk Support System Administration Network Management Technical Support data recovery Customer Service Troubleshooting Windows Server Data Entry

Sales Representative

Lotex Technologies Ltd

Oct 2006 - Aug 2007 (10 months)

Analyzed customer needs and recommended products, leading to increased customer satisfaction. Negotiated effectively with clients and provided exceptional customer service.

Sales Negotiation Customer Service Technical Communication Relationship Management Problem Solving Market Research Sales Strategy

Education

Degrees, certifications, and relevant coursework

Zetech University

IT Lecturer, Information Technology

2010 - 2010

Served as an IT Lecturer, developing learning materials and providing mentorship to students while ensuring effective teaching and assessment.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

2005 - 2007

Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT including systems analysis, programming, and database management.