muttaka abdullahi
@muttakaabdullahi
Customer-focused fintech business relationship manager with 2+ years driving onboarding, retention, and complaint resolution.
ZimbabweWhat I'm looking for
I’m a customer-focused fintech professional with over 2 years of experience as a Business Relationship Manager. At Moniepoint, I manage relationships with business customers and merchants, helping them with account-related inquiries and service issues.
I resolve complaints, escalate complex cases when necessary, and keep customers satisfied through proactive communication and follow-up. I also support onboarding of new customers and provide product guidance to strengthen adoption and retention.
Alongside my fintech role, I’ve been teaching at Ulul Albab International Academy, guiding pupils academically and maintaining strong records and parent/colleague communication. With a B.Ed. in Primary Education (expected October 2026), I bring a structured, service-first mindset to every interaction.
Experience
Work history, roles, and key accomplishments
Business Relationship Manager
Moniepoint
Jan 2024 - Present (2 years 5 months)
Managed relationships with business customers and merchants, handling account inquiries and service issues. Resolved complaints, escalated complex cases, and supported customer onboarding while maintaining customer satisfaction through follow-up and guidance.
Teacher
Ulul Albab International Academy
Jan 2021 - Present (5 years 5 months)
Delivered lessons and managed classroom activities to support pupils' academic development. Maintained student records and communicated with parents and colleagues to support learning progress.
Education
Degrees, certifications, and relevant coursework
Federal University Dutse
Bachelor of Education (B.Ed.), Primary Education
Bachelor of Education (B.Ed.) in Primary Education at Federal University Dutse, expected to graduate in October 2026.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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