muskaan chaudhary
@muskaanchaudhary
Ambitious BCA graduate with 2 years of experience in BPO.
What I'm looking for
I am a BCA graduate with a strong ambition to work and learn new skills. With 2 years of experience in the BPO sector, I have developed a solid foundation in customer service and order processing. My role at WNS involved troubleshooting B2B order processing issues, where I effectively communicated with airlines and customers through calls, chats, and emails.
In addition to my professional experience, I have also ventured into entrepreneurship by managing a paper bag business, where I organized events, marketed products, and handled financial operations. This experience honed my multitasking abilities and enhanced my problem-solving skills, which I believe are crucial in any work environment.
My involvement in the National Cadet Corps has further developed my teamwork and leadership skills, allowing me to contribute positively to team dynamics. I am eager to bring my skills and experiences to a new role where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
BPO Executive
WNS
Feb 2023 - Jun 2024 (1 year 4 months)
Worked in an international BPO setting, handling B2B order processing through calls, chats, and emails. Responsible for troubleshooting and providing solutions to customers and airlines, while managing multiple tasks effectively.
Player Engagement Specialist
Keywords Studio
May 2024 - May 2024 (0 months)
Provided troubleshooting support to enhance player experience in gaming. Engaged with users to resolve issues and improve satisfaction.
Entrepreneur
Self Employed
Apr 2018 - Aug 2018 (4 months)
Launched a paper bag business, managing all aspects including production, marketing, and financial operations. Successfully organized events and engaged with customers to promote products.
Education
Degrees, certifications, and relevant coursework
RNC Arts, JDB Commerce and NSC Science College
Bachelor of Computer Application, Computer Application
2021 - 2024
Completed a Bachelor of Computer Application (BCA) with a focus on computer applications and software development. Developed skills in programming, database management, and software testing.
RNC Arts, JDB Commerce and NSC Science College
Higher Secondary Certificate, General Studies
2019 - 2020
Completed Higher Secondary Certificate (HSC) with a focus on general studies and foundational subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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