Musfira Khan
@musfirakhan
Customer service representative in US telecom, handling inbound queries and resolving customer concerns.
PakistanWhat I'm looking for
At ibex, I completed structured training in communication, call flow, and customer handling before taking high-volume inbound calls for a US-based telecom provider. I built rapport, handled objections, and worked toward performance targets.
At Techtiks Global, I answered inbound customer calls for a US-based telecom service provider, explained services, and resolved concerns. I’m looking to bring my customer-first approach to written channels as a Social Media Coordinator in CX.
Experience
Work history, roles, and key accomplishments
Sales Executive
Techtiks Global
Jan 2026 - Apr 2026 (3 months)
Handled inbound customer calls for a US-based telecom service provider, answering queries, explaining services, and resolving concerns in a fast-paced environment. Used active listening and empathetic communication to understand customer needs and follow through on each case.
Sales Executive
ibex
Aug 2024 - Feb 2025 (6 months)
Completed a month-long structured training program in communication, call flow, and customer handling. Managed high-volume inbound calls for a US-based telecom provider, building rapport quickly, handling objections, and meeting performance targets.
Volunteer
Shaukat Khanum Memorial Hospital
Oct 2025 - Present (1 year 1 month)
Coordinated on-ground logistics for a breast cancer awareness campaign, including a public mall activation, as part of a volunteer team. Delivered health awareness messaging to diverse audiences, building confidence in public-facing outreach and stakeholder engagement.
Education
Degrees, certifications, and relevant coursework
COMSATS University Islamabad
Bachelor, Psychology
2022 -
Pursuing a Bachelor in Psychology, expected to complete in 2026.
Punjab Group of Colleges
FSc (Intermediate), Pre Medical
2019 - 2021
Completed FSc Pre Medical (Intermediate) from Punjab Group of Colleges.
Grand Charter School
O levels, Science
2016 - 2019
Completed O levels in Science from Grand Charter School, Lahore.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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