Open to opportunities

Muriel Dumalaon

@murieldumalaon

Message

Dedicated compliance testing team lead with strong analytical skills.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my compliance expertise while fostering team growth and development.

I am a dedicated professional with a background in nursing and extensive experience in compliance testing within the mortgage industry. My journey began with a Bachelor of Science in Nursing, which equipped me with strong communication skills and a commitment to quality care. Over the years, I have transitioned into the financial sector, where I have honed my analytical abilities and developed a keen eye for detail.

Currently, I serve as a Team Lead in Compliance Testing at PHH Mortgage Services, where I conduct thorough loan-level servicing tests and ensure adherence to federal and state regulations. My role involves educating new team members, analyzing risks, and improving testing scripts to enhance compliance. I take pride in my ability to work collaboratively with my team and other business units to resolve issues effectively and maintain high standards of service.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Compliance Testing

Current

PHH Mortgage Services

Mar 2016 - Present (9 years 2 months)

As a Team Lead in Compliance Testing, I conduct loan-level servicing testing on mortgage accounts, ensuring adherence to regulatory standards. I educate new team members, analyze risks, and improve testing scripts based on regulatory updates. My role involves detailed documentation and collaboration with business units to resolve issues.

Compliance Testing Risk Analysis Regulatory Compliance Team Leadership Documentation Customer Service Training

Customer Care Coordinator

Ocwen Business Solutions, Inc.

Nov 2013 - Mar 2016 (2 years 4 months)

In my role as a Customer Care Coordinator, I managed customer inquiries, provided product information, and resolved issues using our computer systems. I documented customer trends and followed up on unresolved inquiries to ensure customer satisfaction.

Customer Service Communication Documentation Problem Solving Product Knowledge Research

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Bachelor of Science, Nursing

2004 - 2008

Activities and societies: Participated in various seminars including Red Cross Basic Course in Disaster Nursing and Basic Life Support CPR Training for Health Care Providers.

Completed a Bachelor of Science in Nursing, gaining comprehensive knowledge and skills in nursing practices, patient care, and healthcare management.