Open to opportunities

Muralidhar Dhanakshirur

@muralidhardhanakshir

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Head of Product building data-driven growth and personalized AI experiences.

India

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What I'm looking for

I’m looking to lead product teams that blend personalization, experimentation, and operational rigor—shipping fast, improving customer outcomes, and driving measurable growth through data-driven decision-making and strong cross-functional execution.

I’m a product leader focused on building customer-centric experiences and measurable growth, from AI-powered tutoring to large-scale marketplace products.

At Zap AI, I’m the Head of Product, iteratively developing an LLM-based personalized AI tutor for spoken fluency that adapts to users’ skills, simulates real-life conversations, and delivers instant learning feedback.

Previously at Uber (through Careem), I served as Director of Product for Ride Hailing globally, owning product lines contributing ~US$2B in annual revenue. I led Senior PMs and a cross-functional team of 41 across engineering, design, and analytics, improving ride reliability by ~5pp and launching growth bets like School Rides to ~US$1M ARR in two quarters.

I’ve also delivered high-impact pricing and marketplace outcomes across Amazon Prime Video, Deliveroo, Swiggy, and Dailyhunt—combining data science, experimentation, and platform architecture (Hive, Flink, Elasticsearch, Superset) to drive profitability, personalization, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Head of Product

Current

Zap AI

Jan 2024 - Present (2 years 4 months)

Led product development of an LLM-based AI tutor that improves spoken English fluency by adapting to users’ skills, simulating real-life conversations, and delivering instant learning feedback through iterative product updates.

Product Management LLM Based Tutoring Natural Language Processing Conversational AI Personalization Product Roadmapping

Director of Product

Uber

Feb 2023 - Dec 2023 (10 months)

Owned global ride-hailing product lines supporting Careem (fully owned by Uber) and led teams of Senior PMs and 41 cross-functional members, driving product work contributing to ~$2B in annual revenues. Improved ride reliability by ~5pp and launched initiatives including School Rides in Dubai, reaching ~US$1M ARR in two quarters.

Product Management Customer Experience Growth Initiatives Cross functional Leadership UX Optimization Product Analytics Platform Rebuilding

Senior Product Manager (Technical)

Amazon Prime Video

Sep 2022 - Jan 2023 (4 months)

Led user acquisition and growth product charter with a focus on data science and personalization to improve customer growth performance.

Product Management Product Strategy User Acquisition Data Science Personalization Product Growth

Staff Product Manager (Consumer Pricing)

Deliveroo

Sep 2021 - Jun 2022 (9 months)

Delivered ~US$40M P&L impact by optimizing consumer pricing levers across 8 countries and led cross-functional initiatives to improve pricing efficiency. Defined a framework for automating pricing to enable faster execution of pricing changes.

Pricing Strategy P L Ownership Cross functional Leadership Experimentation Pricing Automation Data Analysis

Principal Product Manager (Marketplace)

Swiggy

Feb 2019 - Jun 2021 (2 years 4 months)

Managed a marketplace product portfolio and led a team of Senior PMs with 25 cross-functional members across product management, data science, analytics, and design, delivering ~US$100M annual P&L impact. Reduced order delivery times by ~18% through improved delivery fleet efficiency and improved restaurant selection by ~5pp via demand shaping.

Marketplace Product Management Supply Shaping Surge Pricing Forecasting Location Based Recommendations Data Analytics Product Leadership Experiment Design

Associate Director, Product Management

Dailyhunt

Sep 2015 - Feb 2019 (3 years 5 months)

Owned data platforms end-to-end, including in-app data instrumentation and internally generated data, and built near-real-time analytics and reporting capabilities using Hive, Flink, Elasticsearch, and Superset. Led a newsfeed recommendations pivot from CTR/pageviews to time spent, delivering a 2X improvement in engagement (from ~13 to ~26 minutes per user per day).

Product Management Real Time Analytics Reporting Apache Hive Apache Flink Elasticsearch Superset Recommendation Systems

Analyst/Consultant

Oliver Wyman

Apr 2010 - Mar 2014 (3 years 11 months)

Worked on strategy consulting engagements for leading financial institutions across the USA, Europe, Australia, and Japan, authoring thought leadership papers on financial market structure and regulation. Was quoted in major international media including The Wall Street Journal, Financial Times, Dow Jones Newswires, Wall Street Letter, and HFReview.

Strategy Consulting Financial Services Financial Regulations Thought Leadership Writing

Software Engineer (QuickBooks SDK)

Intuit

Aug 2007 - May 2008 (9 months)

Built software within the QuickBooks Software Development Kit (SDK) using C++ and C# as part of the SDK layer.

C++SDK Object Oriented Programming Software Engineering Technical Implementation

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Ahmedabad

Post Graduate Diploma in Management (PGDM), Data Science & Modeling

Grade: A (Advanced Methods in Data Analysis)

Completed a Post Graduate Diploma in Management (PGDM), equivalent to an MBA, with a focus on data science and modeling. Earned an 'A' grade in the 'Advanced Methods in Data Analysis' course.

Indian Institute of Technology Madras

Bachelor of Technology (B.Tech), Computer Science & Engineering

Grade: A (thesis recognition)

Activities and societies: Thesis: Segmentation by Feature-Point Clustering Using Optical Flow (Computer Vision Lab).

Earned a Bachelor of Technology (B.Tech) in Computer Science & Engineering from IIT Madras. Thesis work was recognized with an 'A' grade for a novel approach to video segmentation.