kala princess
@kalaprincess
I improve guest experiences through front desk operations, tour bookings, and event delivery.
RwandaWhat I'm looking for
I've supported guests across Rwanda and Qatar through front desk operations, reservations, check-ins, check-outs, and personalized tour guidance. At The Far Horizons, I manage online booking inquiries and provide resort and tour information that helps increase confirmed bookings.
My experience also includes coordinating events at Kigali Cultural Village, managing logistics, budgets, vendors, and event-day operations. I bring multilingual communication in French, English, Kinyarwanda, Lingala, and basic Swahili to guest relations and front office opportunities in international hotels or resorts.
Experience
Work history, roles, and key accomplishments
Tour Consultant
The Far Horizons
Jan 2023 - Present (3 years 8 months)
Manage daily online booking inquiries and assist guests throughout the reservation process. Provide detailed resort and tour information to increase confirmed bookings and maintain high guest satisfaction.
Front Desk Receptionist
The Living Adventure
Oct 2022 - Dec 2022 (2 months)
Welcomed guests and managed check-in and check-out procedures. Handled guest inquiries and resolved service issues efficiently, operating a multi-line phone system.
Front Desk Receptionist
Rushel Kivu Lodge
Dec 2020 - Sep 2022 (1 year 9 months)
Delivered front desk services including reservations, check-ins, and check-outs. Assisted guests with tour arrangements and resolved complaints while documenting service actions.
Event Manager
Kigali Cultural Village
Feb 2019 - Jan 2020 (11 months)
Coordinated event planning, logistics, and on-site execution. Managed budgets, liaised with vendors, and worked with marketing teams to promote events and increase attendance.
Education
Degrees, certifications, and relevant coursework
University of Tourism, Technology & Business Studies
Bachelor of Science, Travel & Tourism Management
2016 - 2020
Pursued a Bachelor of Science in Travel & Tourism Management, gaining comprehensive knowledge in tourism and hospitality management.
Groupe Scolaire St. Jean Nyarusange
High School Diploma, General Studies
2013 - 2015
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
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