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@munaekegbu
Empathetic customer support specialist dedicated to enhancing user experiences.
With a strong foundation in customer support, I have dedicated my career to enhancing user experiences and fostering positive interactions. My journey began with an Associate Degree from Landmark School of Hospitality Management, where I cultivated a passion for service excellence. Over the years, I have honed my skills in various remote customer support roles, including my current position at Preply, where I actively listen to customer feedback and collaborate with internal teams to implement effective solutions.
Throughout my career, I have demonstrated a commitment to operational excellence and customer satisfaction. At EXPÉDIER, I tackled complex financial transactions and account discrepancies, ensuring accuracy and attention to detail. My experience at MAKA further solidified my ability to manage high volumes of inquiries while maintaining a courteous and efficient service. I am certified in Zendesk and have a proven track record of leveraging various tools to resolve customer inquiries effectively. I am eager to bring my skills and progressive mindset to a dynamic team, contributing to the success of the organization.
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Work history, roles, and key accomplishments
Preply
Nov 2023 - Present (2 years)
As a Customer Support Specialist at Preply, I actively listen to customer feedback, identify trends in user concerns, and collaborate with internal teams to implement solutions. I efficiently resolve technical issues and provide guidance on using Preply's features effectively across various channels.
EXPÉDIER
Feb 2023 - Oct 2023 (8 months)
At EXPÉDIER, I assisted customers in navigating the Fintech platform, addressing account-related concerns, and providing guidance on product features. I resolved complex financial transactions and collaborated with cross-functional teams to escalate and resolve technical issues promptly.
MAKA
Nov 2021 - Jan 2023 (1 year 2 months)
As a Customer Service Representative at MAKA, I provided expert support and guidance to customers on platform usage, addressing inbound requests. I collaborated with team members to establish standards and processes while maintaining comprehensive documentation.
Degrees, certifications, and relevant coursework
Associate Degree, Hospitality Management
2015 - 2017
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