munachi aniemena

Coordinated transportation requests for non-emergency and emergency medical rides, scheduling appointments and ensuring accurate pickup/drop-off times. Served as the main point of contact between patients, drivers, dispatch, and healthcare providers, communicating delays or issues promptly.

Provided frontline customer support in a high-volume call center, identifying needs and managing escalations in a timely manner. Utilized live chat, email, and phone to assist clients and supported teammates to facilitate open management.

Compiled, sorted, and verified the accuracy of numerous data points daily, generating daily reports on project progress. Completed data entry requests by deadlines while maintaining a high level of quality and contacted customers to resolve issues with source data.

Ensured new employers registered with the fund and complied with the Employee Compensation scheme, distributing ECS Statutory Forms. Visited registered and non-complying employers to enforce compliance and conducted enlightenment presentations for employers.

Maintained consistent communication with suppliers, vendors, and shipping contacts throughout the procurement stage, processing purchase orders and tracking order status. Followed up on late shipments and order discrepancies, assisting in building strong supplier relationships.

Interacted with customers in-person and over the phone professionally, answering product and prescription-related inquiries. Processed prescriptions, verified patient details, and managed notifications while monitoring product availability and reporting low stock.

Managed borrowing needs and available funds for investment, collecting donations from teachers, students, and parents. Monitored donations sent to charity organizations and ensured sufficient funds for ongoing operational requirements.

Activities and societies: Red Cross Society Treasurer (Volunteer Work)

Studied Financial Accounting at Redeemer's University, focusing on core principles and practices. Gained a comprehensive understanding of financial management and accounting standards.