Looking for a job

Muhammed Yasser

@muhammedyasser

Operations & compliance professional using data analytics to resolve high-risk cases and improve regulated operational performance.

India

Message

What I'm looking for

I’m looking for an operations or compliance role in a regulated environment where I can use SAP/Excel analytics, root-cause analysis, and KPI reporting to improve audit performance, reduce operational gaps, and grow within data-driven process improvement.

Operations-driven professional with experience across utilities, consulting, business development, and entrepreneurship, focused on improving processes, solving operational challenges, and delivering measurable business results.

In customer operations, I streamlined workflows, reduced rework, and consistently maintained 90%+ audit compliance while handling complex cases in fast-paced, KPI-driven environments. I also designed tailored customer solutions, managed sensitive client cases, and exceeded performance targets by 25%.

Alongside my corporate experience, I co-founded a leather footwear startup during university, leading operations from product development to market launch. By collaborating with a third-party manufacturer, I successfully transformed product concepts into market-ready footwear remotely. Our pilot launch of 1,000 pairs achieved 98% B2B sales and 75% B2C sales within three months, reduced production costs by 18%, and strengthened long-term relationships with retailers and manufacturing partners.

Enjoy building scalable processes, improving operational efficiency, and using data-driven decision-making to solve business challenges. Iam currently seeking opportunities in Operations, Business Strategy, Consulting, and Business Development where I can create measurable impact and continue driving growth.

Experience

Work history, roles, and key accomplishments

Operation Analyst

Scottish Power

Mar 2025 - Jun 2026 (1 year 3 months)

Delivered 90%+ audit compliance by conducting root-cause analysis of complex complaints and maintaining regulatory and risk-control compliance across CRM systems. Produced weekly MI/KPI reports using SAP and Excel and supported change initiatives by updating documentation and workflows.

Root Cause Analysis CRM SAP Excel Customer Journey Mapping Operational Analytics Feasibility Assessment KPI Reporting Documentation Process Optimization Regulatory Compliance Audit and Compliance

Client Consultant

Past Due Credit Solution

May 2024 - Feb 2025 (9 months)

Conducted weekly account reviews for 40–50 customers to analyze billing and usage data, design sustainable payment plans, and resolve service disputes. Maintained 98% compliance in internal and external audits and recovered £75,000+ in outstanding balances while exceeding KPIs by 25%.

Billing Analysis Regulatory Compliance CRM SAP Case Management KPIs

Co-Founder - COO

Ullr Shoes

Feb 2023 - Apr 2024 (1 year 2 months)

Optimised operations to cut production costs by 18% while maintaining quality and established compliance and documentation controls across manufacturing, inventory, and sales. Drove B2B and B2C revenue growth (30% by year two) using pricing and forecasting data insights and led a test launch of 1,000 leather shoe pairs, selling 98% in B2B and 75% in B2C within three months.

Quality Management Compliance Documentation Inventory Management Pricing Forecasting B2B Sales B2C Sales Remote Operations Manufacturing Coordination

Business Development Assoc

Safa Enterprises

Mar 2022 - Dec 2022 (9 months)

Closed operational gaps and introduced risk controls, achieving 100% audit compliance and reducing rework costs by 12%. Streamlined workflows to improve production efficiency by 18%, built reporting dashboards, and supported B2B negotiations and new client onboarding to generate ₹20 lakh in quarterly revenue.

Workflow Optimization Rework Cost Reduction Contract Review Compliance Client Onboarding Dashboarding Audit and Compliance Risk And Controls

Graduate Trainee

Chennai Petroleum Corporation Limited – IOCL

Jan 2021 - Feb 2022 (1 year 1 month)

Assisted in regulatory audits and risk assessments by preparing compliance documentation and evidence across multiple departments. Analyzed operational data to identify inefficiencies and supported creation and updates of SOPs and process-control documentation to strengthen safety and compliance.

Regulatory Audit Processes Risk Assessment Compliance Documentation SOP Development Process documentation Regulatory

Education

Degrees, certifications, and relevant coursework

Strathclyde Business School

Master of Science, Business and Management

2023 - 2024

Completed an MSc in Business and Management, developing sustainability frameworks and KPI-driven plans to improve efficiency and risk mitigation for client projects.