Muhammed Nehir

Managed partner relationships across CIS, Eastern European, and Middle Eastern markets while monitoring market performance and competitor activities. Conducted benchmark analyses, prepared reports, and provided strategic recommendations to management.

Promoted to Assistant Guest Relations Manager in February following successful performance as a CRM Specialist. Responsible for planning and coordinating departmental objectives, supporting team performance targets, and developing operational strategies aligned with the hotel's seasonal goals and concept transformation.

Promoted from Guest Relations Agent to CRM Specialist after 10 months of successful performance. Responsible for conducting detailed guest profile analyses through the Fidelio V8 system, identifying guest preferences, expectations, cultural backgrounds, and personalized satisfaction drivers, and accurately maintaining this information within the CRM database.

Joined Rixos Beldibi in June 2022 as a Guest Relations Agent, gaining my first professional experience in Guest Relations, and worked in the position until March 2023. Responsible for delivering personalized guest service and ensuring high levels of guest satisfaction through various channels, including WhatsApp-based personal assistance and on-site guest support.

Provided English language instruction to children aged 0–6, supporting their early language development and preparing them for the school environment. Designed and delivered engaging learning activities, including educational games, cartoons, and interactive face-to-face exercises, to encourage natural language acquisition and communication skills.

Bachelor's degree in Sociology from İstanbul University, Turkey, ongoing since 2020.

Bachelor's degree in Arabic Philology from Binoria International University, Karachi, Pakistan, from 2015 to 2018.