MBMuhammad Usman Butt
@muhammadusmanbutt
Customer-centric Technical Support and DevOps Engineer with 3+ years experience.
PakistanWhat I'm looking for
I am a dedicated Technical Support and DevOps Engineer with over three years of experience in IT operations, cloud platforms, and automation tools. My journey has been marked by a strong commitment to customer satisfaction and a proven ability to manage incidents effectively. I thrive in environments where I can leverage my technical skills to resolve complex issues and enhance support workflows through continuous improvement.
In my current role as a NOC Engineer at Systems Limited, I monitor critical systems for performance and uptime, utilizing Grafana dashboards to ensure operational excellence. My previous experiences as a DevOps Engineer have equipped me with a robust skill set in building automated CI/CD pipelines, managing cloud services, and implementing infrastructure as code. I am passionate about collaborating with teams to deliver scalable and secure applications while maintaining high standards of service.
Experience
Work history, roles, and key accomplishments
Freelance Projects
Freelance
Sep 2023 - Present (1 year 10 months)
Designed and deployed CI/CD pipelines for Node.js and Prestashop applications. Automated Nginx and Django deployments using Docker and Shell scripts on AWS. Worked on CDN setup, IAM roles, Lambda automation, and container orchestration via Docker.
NOC Engineer | Monitoring & Incident Management
Systems Limited
Jul 2023 - Present (2 years)
Monitored core systems (Apollo, JBOSS, Tracker) for uptime and performance using Grafana dashboards. Reduced downtime by proactively escalating issues and following structured ITIL processes. Led change management via ManageEngine ITSM, ensuring minimal disruption.
DevOps Engineer
Digital Nucleus
Sep 2024 - Present (10 months)
Built automated CI/CD pipelines with Jenkins for staging and production environments. Used Docker, Kubernetes, and AWS to deliver scalable and secure cloud applications. Implemented infrastructure as code with Terraform for consistent deployments.
DevOps Engineer
IT Waly
Sep 2023 - Present (1 year 10 months)
Developed Ansible playbooks for server provisioning and deployment automation. Maintained CI/CD workflows using GitLab CI and Jenkins. Created monitoring dashboards and integrated alerts to reduce Mean Time to Recovery (MTTR).
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science, gaining foundational knowledge in various computing principles. Developed skills in problem-solving and critical thinking relevant to the technology sector.
Availability
Location
PakistanAuthorized to work in
Job categories
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