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MB@muhammadusmanbutt
Customer-centric Technical Support and DevOps Engineer with 3+ years experience.
PakistanI am a dedicated Technical Support and DevOps Engineer with over three years of experience in IT operations, cloud platforms, and automation tools. My journey has been marked by a strong commitment to customer satisfaction and a proven ability to manage incidents effectively. I thrive in environments where I can leverage my technical skills to resolve complex issues and enhance support workflows through continuous improvement.
In my current role as a NOC Engineer at Systems Limited, I monitor critical systems for performance and uptime, utilizing Grafana dashboards to ensure operational excellence. My previous experiences as a DevOps Engineer have equipped me with a robust skill set in building automated CI/CD pipelines, managing cloud services, and implementing infrastructure as code. I am passionate about collaborating with teams to deliver scalable and secure applications while maintaining high standards of service.
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Work history, roles, and key accomplishments
Freelance
Sep 2023 - Present (2 years 2 months)
Designed and deployed CI/CD pipelines for Node.js and Prestashop applications. Automated Nginx and Django deployments using Docker and Shell scripts on AWS. Worked on CDN setup, IAM roles, Lambda automation, and container orchestration via Docker.
Systems Limited
Jul 2023 - Present (2 years 4 months)
Monitored core systems (Apollo, JBOSS, Tracker) for uptime and performance using Grafana dashboards. Reduced downtime by proactively escalating issues and following structured ITIL processes. Led change management via ManageEngine ITSM, ensuring minimal disruption.
Digital Nucleus
Sep 2024 - Present (1 year 2 months)
Built automated CI/CD pipelines with Jenkins for staging and production environments. Used Docker, Kubernetes, and AWS to deliver scalable and secure cloud applications. Implemented infrastructure as code with Terraform for consistent deployments.
IT Waly
Sep 2023 - Present (2 years 2 months)
Developed Ansible playbooks for server provisioning and deployment automation. Maintained CI/CD workflows using GitLab CI and Jenkins. Created monitoring dashboards and integrated alerts to reduce Mean Time to Recovery (MTTR).
Degrees, certifications, and relevant coursework
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science, gaining foundational knowledge in various computing principles. Developed skills in problem-solving and critical thinking relevant to the technology sector.
PakistanYou can contact Muhammad Usman and 90k+ other talented remote workers on Himalayas.
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