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Muhammad Sher

@muhammadsher1

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Senior software engineer delivering scalable MERN and ServiceNow solutions with cloud-native expertise.

United States

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What I'm looking for

I’m looking for an Agile team where I can build scalable cloud-native systems—combining MERN microservices with ServiceNow automation and integrations—while owning architecture, improving performance, and mentoring engineers to accelerate delivery.

I’m a Senior Software Engineer with 10+ years of experience delivering scalable, cloud-native solutions across healthcare, fintech, logistics, and e-commerce, specializing in MERN stack development and ServiceNow engineering. I build JavaScript and TypeScript APIs, microservices, and real-time applications while keeping architecture clean, efficient, and maintainable.

I lead end-to-end delivery on the ServiceNow platform—configuring and customizing ITSM/ITOM/CMDB/HRSD and SecOps workflows, automating with Flow Designer and scripting (Business Rules, Client Scripts, Script Includes), and integrating via IntegrationHub and scripted REST APIs. I also bring modern DevOps practices (CI/CD, Docker, Kubernetes) across AWS/Azure/GCP, optimizing databases and performance while mentoring Agile teams of 5–7 engineers.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

ServiceN Tech

Dec 2021 - Present (4 years 6 months)

- Architected and developed scalable enterprise applications using MERN (MongoDB, Express.js,
React.js, Node.js) with microservices architecture.
- Built responsive, dynamic UIs using React.js, Next.js, TypeScript and modern JavaScript (ES6+).
- Implemented complex integrations using ServiceNow Integration Hub, Script Includes, Business Rules, and Flow Designer across ITSM, ITOM, HRSD, and CMDB.

React ServiceNow ITSM Script Includes GlideRecord MID Server Discovery & Service Mapping ServiceNow Integration Hub Docker Kubernetes CI CD GitHub Actions

Full Stack Developer

AT&T

Jan 2019 - Nov 2021 (2 years 10 months)

Built scalable full-stack and microservices applications using MERN/NestJS and AWS Lambda, modernizing React/Next.js frontends with TypeScript and state management. Implemented GraphQL and REST integrations, real-time communication (Socket.io) and event-driven messaging (Kafka/RabbitMQ), improving response times by up to 25% through caching and rate limiting while delivering automated CI/CD.

Next.js TypeScript NestJS GraphQL AWS Lambda Socket.IO Kafka RabbitMQ Caching Azure DevOps Docker Kubernetes

Software Engineer

Otis Elevator

Jan 2015 - Dec 2018 (3 years 11 months)

Developed and scaled Node.js microservices on Express/NestJS, improving system performance by 60% and supporting high-volume traffic with 99.9% availability. Built React/Next.js TypeScript UI and REST/GraphQL APIs, reducing maintenance by 30% and release cycles by 50% using Docker/Kubernetes and CI/CD, and improved latency with caching and rate limiting (25% faster responses).

Node MongoDB PostgreSQL React Typescript REST APIs Docker Kubernetes Azure DevOps