Muhammad Jagani

Provided executive white-glove IT support to financial professionals, delivering discreet setup, troubleshooting, and data transfer services to minimize downtime. Collaborated with IT teams to improve procedures aligned to executive workflows and maintain system performance and confidentiality.

Managed and maintained library IT infrastructure, resolving hardware and software issues to minimize end-user downtime. Delivered technology training to patrons and supported software/technology implementations to ensure smooth transitions.

Delivered high-touch technical support during financial firm transitions by configuring workstations and verifying installations for access to critical applications. Facilitated secure data migration to maintain continuity and integrity, including LAN port punch-down and partner-office network cabling configuration.

Owned school-day IT ticketing and operations, handling technology installations, maintenance, upgrades, repairs, and TCP/IP network troubleshooting across two school buildings. Managed identities and devices using Microsoft Intune, Active Directory, Google Admin, and Azure AD, deployed WAP systems, performed cabling and closet management, and executed imaging via Autopilot, PXE boot, and Ghost.

Provided on-site technical troubleshooting and repair support for customer equipment, focusing on accurate diagnosis and timely issue resolution. Delivered dependable service aimed at minimizing downtime and improving customer experience.

Delivered installation, repair, and support for complex hardware and networking environments across school district corporate users. Managed user accounts and endpoints via Active Directory and administered devices using SCCM, Microsoft Intune, and Google Admin, including imaging with Autopilot, PXE boot, and Ghost.

Performed on-site troubleshooting and diagnostics to quickly identify and resolve complex technical issues in customer equipment. Applied repair techniques to expedite turnaround time and reduce client downtime while delivering high-quality customer service.

Supported university researchers and staff with technology troubleshooting, upgrades, and department-level IT assistance, including primary support for the Department of Education (DOE). Analyzed and resolved network connectivity problems and performed software and hardware upgrades on iMac and macOS laptops.

Earned a Bachelor of Science in Management Information Systems, completed in December 2019. Studied MIS coursework as preparation for IT administration and support roles.

Earned an Associate of Applied Science in Computer Information Systems, completed in June 2014. Built foundational knowledge in computer systems and information technology.