Rajvir Kaur
@rajvirkaur
Technical Support Engineer experienced with HealthTech and customer engagement.
What I'm looking for
I am a Technical Support Engineer with a strong background in HealthTech, dedicated to providing exceptional multi-channel support. My experience includes delivering first-line support through various platforms, including phone, email, and chat. I pride myself on my ability to communicate complex technical information in a clear and empathetic manner, ensuring that non-technical users can easily understand and resolve their issues.
During my tenure at Cryogatt Systems Ltd, I successfully monitored and triaged incoming support issues, contributing to an improved user experience by identifying patterns and reducing repeat issues. My proactive mindset and attention to detail have been instrumental in enhancing customer satisfaction and engagement. I am passionate about leveraging technology to drive user experience and am always eager to adopt new tools and workflows.
Experience
Work history, roles, and key accomplishments
Customer Support
Cryogatt Systems Ltd
Jan 2024 - Feb 2025 (1 year 1 month)
Delivered global first-line support via phone, email, and JIRA ticketing. Explained complex technical information clearly to non-technical users. Monitored and triaged incoming support issues and ensured timely resolutions.
Technology & Engineering Internship
IEUK
Jul 2023 - Jul 2023 (0 months)
Completed virtual workshops focused on digital and engineering skills. Gained hands-on exposure to industry tools and remote collaboration platforms.
Education
Degrees, certifications, and relevant coursework
Queen Mary University of London
MSc, Business Management
Grade: 2:1
Completed a Master of Science in Business Management, achieving a 2:1 classification. Studied advanced concepts in business strategy, operations, and management.
Queen Mary's Grammar School
A-Levels, Various Subjects
Completed A-Levels at Queen Mary's Grammar School. Focused on subjects relevant to further academic pursuits.
Borden Grammar School
GCSEs, Various Subjects
Completed GCSEs at Borden Grammar School. Gained foundational knowledge across a range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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