Rajvir Kaur

I am a Technical Support Engineer with a strong background in HealthTech, dedicated to providing exceptional multi-channel support. My experience includes delivering first-line support through various platforms, including phone, email, and chat. I pride myself on my ability to communicate complex technical information in a clear and empathetic manner, ensuring that non-technical users can easily understand and resolve their issues.

During my tenure at Cryogatt Systems Ltd, I successfully monitored and triaged incoming support issues, contributing to an improved user experience by identifying patterns and reducing repeat issues. My proactive mindset and attention to detail have been instrumental in enhancing customer satisfaction and engagement. I am passionate about leveraging technology to drive user experience and am always eager to adopt new tools and workflows.