RK
Open to opportunities

Rajvir Kaur

@rajvirkaur

Technical Support Engineer experienced with HealthTech and customer engagement.

United Kingdom
Message

What I'm looking for

I am looking for a role that values customer engagement and innovation, where I can contribute to improving user experiences and adopt new technologies.

I am a Technical Support Engineer with a strong background in HealthTech, dedicated to providing exceptional multi-channel support. My experience includes delivering first-line support through various platforms, including phone, email, and chat. I pride myself on my ability to communicate complex technical information in a clear and empathetic manner, ensuring that non-technical users can easily understand and resolve their issues.

During my tenure at Cryogatt Systems Ltd, I successfully monitored and triaged incoming support issues, contributing to an improved user experience by identifying patterns and reducing repeat issues. My proactive mindset and attention to detail have been instrumental in enhancing customer satisfaction and engagement. I am passionate about leveraging technology to drive user experience and am always eager to adopt new tools and workflows.

Experience

Work history, roles, and key accomplishments

IE

Technology & Engineering Internship

IEUK

Jul 2023 - Jul 2023 (0 months)

Completed virtual workshops focused on digital and engineering skills. Gained hands-on exposure to industry tools and remote collaboration platforms.

Education

Degrees, certifications, and relevant coursework

QL

Queen Mary University of London

MSc, Business Management

Grade: 2:1

Completed a Master of Science in Business Management, achieving a 2:1 classification. Studied advanced concepts in business strategy, operations, and management.

QS

Queen Mary's Grammar School

A-Levels, Various Subjects

Completed A-Levels at Queen Mary's Grammar School. Focused on subjects relevant to further academic pursuits.

BS

Borden Grammar School

GCSEs, Various Subjects

Completed GCSEs at Borden Grammar School. Gained foundational knowledge across a range of subjects.

Tech stack

Software and tools used professionally

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Rajvir Kaur - Customer Support - Cryogatt Systems Ltd | Himalayas