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Muhammad Hamza

@muhammadhamza54

IT Support Specialist at Akmccc Hyderabad, supporting healthcare systems and revamping network switches.

At Akmccc Hyderabad, I provided technical support for Windows-based systems in a healthcare environment, resolving hardware, software, and network issues for medical and administrative staff.

I handled user support tickets in JIRA Service Management, performed preventive maintenance, and supported user accounts in Active Directory. I also worked on the Network Switch Revamped & Managed project, installing I/O jacks and configuring patch panels.

My projects include a patient-focused health application with medication reminders and sensor-based monitoring, and a responsive clinic appointment website built with HTML, CSS, Bootstrap, and JavaScript.

Experience

Work history, roles, and key accomplishments

IT Support

Akmccc Hyderabad

Dec 2024 - Dec 2025 (1 year)

Provided end-to-end technical support for Windows-based systems in a healthcare environment, including installation, configuration, and troubleshooting of hardware, software, and network devices. Managed IT support tickets in JIRA, performed preventive maintenance, and supported LAN and telecommunication tasks.

IT Assistant

Akmccc Hyderabad

Jan 2023 - Jun 2023 (5 months)

Provided technical support to end users by troubleshooting Windows-based systems and resolving hardware and software issues. Supported daily IT operations and contributed to basic network maintenance in a healthcare environment.

Windows hardware troubleshooting Software Troubleshooting Network maintenance User Support

Education

Degrees, certifications, and relevant coursework

Sindh Agriculture University Tandojam

Bachelor of Science in Information Technology (Hons), Information Technology

2017 - 2021

Grade: 3.11 CGPA

Completed a Bachelor of Science in Information Technology (BSIT Hons) with a focus on computer networking, operating systems, database management, and information security. Worked on academic projects that developed strong analytical skills and a solid understanding of modern IT systems and network infrastructures.