At Maheen Textile, I provide technical support to 275+ users across two locations, resolving desktop, software, and hardware issues and managing daily support tickets.
I maintain network and desktop equipment, troubleshoot TCP/IP issues, and deploy devices including computers, printers, routers, switches, firewalls, and Wi-Fi access points. I also manage Hikvision CCTV, IP camera, and NVR systems.
At Chawala Enterprises, I installed and configured hardware and applications, resolved user and network issues, and administered Active Directory accounts. I also supported Outlook, printers, and IP phones.
At Saylani Welfare International Trust, I supported IT operations across 10 facilities and managed 150+ Active Directory accounts. I maintained 99.8% SLA compliance through the ticketing system and provided on-site and remote assistance.
