Muhammad Faarid

I am a customer service specialist and freight brokerage team lead with over three years of experience delivering exceptional support in fast-paced, high-volume environments. I excel at managing customer inquiries, resolving complex issues, and sustaining high satisfaction through empathy and clear communication.

My recent roles include leading brokerage teams for US-based operations where I guided agents, managed carrier and client relations, ensured on-time shipments, and drove efficiency and revenue growth. I have hands-on experience in freight brokerage, shipping logistics, rate negotiation, shipment tracking, and operations control for UK- and US-based clients.

I bring a proactive approach, strong problem-solving skills, and proficiency with CRM systems and multitasking under pressure. I collaborate across functions to improve service efficiency and am committed to enhancing the overall customer experience while developing team performance.