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Open to opportunities

Muhammad Awais Munir

@muhammadawaismunir

Dedicated customer service professional with expertise in contact validation and team collaboration.

Pakistan

What I'm looking for

Seeking a dynamic role where I can utilize my customer service and contact validation skills to contribute to team success and growth.

I am a dedicated and experienced professional with a background in customer service, cashiering, stock room management, and contact validation. My skills include strong communication abilities, proficiency in MS Office, a customer-focused approach, patience and empathy, expertise in Point-of-Sale operations, data analysis, and conflict resolution. I have a proven track record of delivering exceptional service and building positive relationships with customers.

During my time at Transdata International, I gained valuable skills in customer service, problem-solving, and time management. I also worked as a Contact Validation specialist, ensuring the accuracy and validity of contact information for clients and customers. Additionally, I have experience as a Cashier and Stock Room Manager at Al-Rahim Textile, where I managed cash transactions, maintained inventory levels, and organized the stock room for efficiency.

I have a strong educational background, holding a Bachelor in Business Administration and intermediate in computer science. My projects include working on email marketing campaigns, menu preparation for US restaurants, and data entry. I am now seeking a new opportunity to utilize my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

TI

Customer Service Representative

Transdata International

Sep 2022 - May 2023 (8 months)

As a Customer Service Representative, I provided exceptional service to clients, troubleshooting issues and ensuring satisfaction. I developed strong problem-solving and time management skills while maintaining accurate records of customer interactions.

TI

Contact Validation Specialist

Transdata International

Sep 2019 - Jan 2022 (2 years 4 months)

In this role, I ensured the accuracy of client contact information by utilizing various tools and databases. I communicated with clients for updates and collaborated with team members to maintain high standards.

AT

Cashier & Stock Room Manager

Al-Rahim Textile

May 2018 - Sep 2018 (4 months)

Managed cash transactions and maintained inventory levels as a Cashier and Stock Room Manager. My attention to detail and organizational skills ensured efficient stock room operations.

Education

Degrees, certifications, and relevant coursework

University of Education logoUE

University of Education

Bachelor in Business Administration, Business Administration

2018 - 2022

Studied Business Administration, gaining valuable skills in customer service, problem-solving, and time management. Responsibilities included assisting customers with inquiries and concerns, providing product and service information, and resolving customer complaints in a timely manner.

Punjab Group Of Colleges logoPC

Punjab Group Of Colleges

Intermediate, Computer Science

2015 - 2017

Completed Intermediate in Computer Science, focusing on foundational computer skills and knowledge necessary for further studies in business and technology.

GS

Govt Central Model School

Matriculation, Computer Science

2013 - 2015

Achieved Matriculation in Computer Science, developing basic computer skills and knowledge essential for further education.

Tech stack

Software and tools used professionally

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