Open to opportunities

Bilal Ahmad

@bilalahmad5680

IT Service Management Specialist at S&P Global, improving problem management and building Power BI and ServiceNow dashboards.

Pakistan

Message

At S&P Global, I work as an IT Service Management Specialist, focusing on problem management to prevent recurring incidents and reduce business impact. I also create dashboards and reports in Power BI and ServiceNow to improve visibility.

During my Cyber Risk & Compliance apprenticeship at S&P Global, I contributed to a cybersecurity manual and process flow, reviewed audit sheets, and maintained evidence for audit readiness and compliance tracking.

Earlier, I supported IT operations at The Bank of Khyber, including systems, ATMs, Windows domain, and banking applications. I also worked on responsive WordPress websites and financial and operational reporting across several roles.

Experience

Work history, roles, and key accomplishments

Current

IT Service Management Specialist

Current

S&P Global

Apr 2023 - Present (3 years 7 months)

Ensure effective problem management to prevent incidents and minimize business impact. Identify root causes, support continuous improvement, and create dashboards in PowerBI and ServiceNow.

Problem Management IT Service Management Root Cause Analysis Power BI ServiceNow Incident Management Continuous Improvement

Cyber Risk & Compliance

S&P Global

Jan 2026 - Apr 2026 (3 months)

Developed cybersecurity manual and process flows, contributed to audit activities, and designed dashboards to track outstanding tickets. Maintained evidence library and coordinated with cross-functional teams.

Cybersecurity Risk Management Compliance Audit Dashboard Design SLA Monitoring Documentation

Data Analyst/Research

S&P Global

Dec 2022 - Apr 2023 (4 months)

Processed financial data for client deliverables, collected and reviewed data for accuracy, and generated reports. Worked on employee pension data for US and Canadian companies.

Data Analysis Financial Data Data Accuracy Reporting Database Management

Website Designer

TECHCRIPT Software House

Mar 2022 - Nov 2022 (8 months)

Designed responsive websites using WordPress and page builders like Elementor, Wix, and Webflow. Managed e-commerce sites, updated themes/plugins, performed backups, and migrated websites.

WordPress Elementor Wix Webflow Ecommerce Web Design Theme Development Plugin Management Backup Migration

Website Designer

COSTNIST Software House

Dec 2021 - Jun 2022 (6 months)

Built responsive websites using WordPress and page builders. Managed content, updated themes/plugins, performed backups, and migrated websites between domains.

WordPress Elementor Webflow Wix Web Design Theme Management Plugin Management Backup Migration

Office & Database Administrator

City Medicine & Health Care

Jun 2021 - Dec 2021 (6 months)

Managed invoices, vendor records, and financial reconciliation. Generated reports, managed employee records, and prepared balance sheets and profit/loss statements.

Database Administration Invoicing Vendor Management Financial Reporting Employee Records Balance Sheet Profit And Loss

Website Designer

TnZ International USA

Jan 2021 - Jun 2021 (5 months)

Worked on WordPress projects, designed responsive websites, and collaborated as a junior data analyst to create PowerBI visuals and develop code for financial and HR datasets.

WordPress Elementor Power BI Data Visualization Web Design

Admin Officer

Apna Fun City Park

Oct 2018 - Dec 2020 (2 years 2 months)

Oversaw maintenance and repair of park equipment, managed staff salaries and accounts, monitored power, and prepared balance sheets and profit/loss statements.

Administration Maintenance Management Staff Management Accounting Cash Flow Management Reporting

Admin Officer

Army Public School, DSG Centre

Apr 2015 - Sep 2018 (3 years 5 months)

Provided IT support, upgraded systems, computerized records, and managed administrative tasks including student fees, staff payroll, and employee records. Digitized financial data to reduce processing time.

IT Support System Administration Database Management Digitization Payroll Employee Records Financial Reporting

System/ATM Administrator

The Bank of Khyber

Nov 2007 - Mar 2015 (7 years 4 months)

Provided IT and operational support, managed systems, ATM, Windows domain, and banking applications. Maintained databases, handled server-side activities, and coordinated with vendors. Prepared reports and participated in audits.