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muhammad arif setiawan

@muhammadarifsetiawan

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Experienced medical representative and sales professional with field-focused expertise.

Indonesia

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What I'm looking for

I am seeking a field sales or medical representative role where I can leverage my regional market knowledge, relationship-building, and promotion skills to grow product uptake and contribute to team targets.

I am an experienced medical representative and sales professional with five years of hands-on field experience across East Kalimantan, including Samarinda, Tenggarong, Kota Bangun, and Muara Badak. I have a strong track record in pharmacy and laboratory product promotion and client relationship management.

My career includes progressive roles at PT. Lapi Laboratories as Medical Representative (2016–2019) and Sales Promotion Executive (2019–2022), where I developed territory strategies, grew customer engagement, and supported product uptake. I also worked as an online driver (GrabCar/Gojek) from 2022–2024, demonstrating adaptability and strong customer service skills.

I hold healthcare-focused education from Akper Pemprov Kaltim and SMK Kesehatan. I bring reliability, local market knowledge, and a customer-centric approach that helps drive sales performance and build lasting professional relationships.

Experience

Work history, roles, and key accomplishments

Online Driver

Grab

Jan 2022 - Jan 2024 (2 years)

Provided ride-hailing services regionally, maintaining high customer satisfaction and achieving consistent on-time pickups and drop-offs over a two-year period.

Customer Service Time Management Navigation Safety Compliance Communication Problem Solving

Sales Promotion Executive

PT. Lapi Laboratories

Jan 2019 - Jan 2022 (3 years)

Executed promotional activities and in-store campaigns for laboratory products across East Kalimantan, increasing product visibility and supporting sales growth from 2019 to 2022.

Merchandising Customer Engagement Territory Management Communication

Medical Representative

PT. Lapi Laboratories

Jan 2016 - Jan 2019 (3 years)

Managed relationships with healthcare providers across East Kalimantan, driving product adoption and achieving sales targets through regular visits and clinical presentations from 2016 to 2019.

Medical Sales Relationship Management Clinical Presentations Negotiation