At Servion Global solutions, I monitored AWS production workloads for the Infovista / Hammer Technologies project, maintaining 99.9% uptime through proactive health checks and alert optimization.
I handled P1/P2 incidents with 98% SLA compliance, documented root cause analysis, and supported migration hypercare. I also automated monitoring checks, improving alert accuracy by 30%.
Earlier, as an IC2 Engineer supporting ConvergeOne (USA), I troubleshot outages in 24x7 operational environments and reduced onsite interventions by 40%. I also designed centralized CloudWatch dashboards and automated SNS alerts, and created incident response and recovery runbooks.
