Mudasir Zaib
@mudasirzaib
Customer service professional skilled in call handling, accuracy, and problem resolution.
United KingdomWhat I'm looking for
I’m a reliable, hardworking customer service professional with experience across call centre, retail, and factory/customer-facing roles. I handle high volumes confidently, communicate clearly, and stay calm in fast-paced, target-driven environments.
In my current Operations Customer Expert role at Teleperformance, I manage inbound calls for Universal Credit claims—verifying customer identity, providing accurate benefits and eligibility information, recording detailed case notes, and maintaining strict data protection and confidentiality. I navigate multiple systems while delivering service aligned with KPIs and government guidelines.
Before this, I worked as a Factory Worker at McVitie’s, supporting production targets through packing and manual handling while maintaining quality and health & safety standards. Earlier experience in sales and outbound calling (Al Faisal Mall and All Star BPO) strengthened my transaction accuracy, stock/inventory support, and ability to build rapport and resolve enquiries professionally.
Experience
Work history, roles, and key accomplishments
Handled high volumes of inbound calls for Universal Credit claims, providing accurate benefits and eligibility information. Verified customer identities, maintained data protection compliance, navigated multiple systems, and recorded detailed case notes to meet KPI and call standards.
Factory Worker
McVitie’s
Sep 2023 - Mar 2025 (1 year 6 months)
Supported daily manufacturing operations in a fast-paced production environment through packing, production, and manual handling. Maintained quality and health & safety standards while contributing to consistent output and a clean, organised workspace.
Sales Assistant
Al Faisal Mall
Jan 2022 - Jan 2023 (1 year)
Assisted customers with purchases and enquiries, processing transactions accurately through the till system. Managed restocking and deliveries, monitored stock levels, and helped maintain a clean, well-organised retail environment.
Outbound Caller
All Star BPO
Jan 2021 - Jan 2022 (1 year)
Conducted professional outbound calls to communicate with clients and handle customer enquiries. Provided clear information and resolutions, maintained accurate interaction records, and built positive rapport while working to quality and professionalism standards.
Education
Degrees, certifications, and relevant coursework
Army Public College
Pre-Medical Studies, Biology, Physics, Chemistry
Completed pre-medical studies with a focus on Biology, Physics, and Chemistry.
Army Public High School
Matriculation, General Education
Completed matriculation/general secondary education.
Army Public School
Primary School, Primary Education
Completed primary education.
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring Mudasir?
You can contact Mudasir and 90k+ other talented remote workers on Himalayas.
Message MudasirFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
