Mubeen S

Led daily business support operations and generated key operational MIS reports using Advanced Excel. Oversaw client grievance resolution and collaborated with cross-functional teams to optimize workflows.

Managed multi-channel payment processing workflows and performed verification checks on incoming transactions. Reconciled payment logs and handled customer transaction inquiries to minimize discrepancies.

Delivered front-line customer support and maintained end-to-end query tracking to ensure first-contact resolution and high customer retention.

Standardized client KYC verification procedures and streamlined backend operations to accelerate client onboarding. Maintained real-time database records across CRM and backend systems to ensure high data integrity.

Managed end-to-end recruitment coordination for cross-functional roles and facilitated employee onboarding workflows and HR compliance documentation.

Grade: 71%

MBA in Human Resources from the University of Madras, completed in 2014 with 71%.

Grade: 72%

Bachelor of Commerce (General) from JBAS College for Women, completed in 2012 with 72%.

Grade: 68%

Higher Secondary Certificate (Class XII) from N.K.T. National Girls Higher Secondary School, completed in 2009 with 68%.