At State Farm, I investigate bodily injury claims by reviewing statements, records, supporting documents, and claim history. I verify facts, assess liability, and document decision rationale.
At Best Claims, I investigated claim discrepancies, examined documentation, and communicated findings and next steps. I improved claim workflow and reduced turnaround time by 20% through efficient case handling and follow-up.
At the Georgia Department of Family and Children Services (DFCS), I led sensitive case reviews, documented assessments, and monitored follow-up. I also supervised and coached staff on case documentation, planning, communication, and timely service delivery.
My work has also included coordinating client services at Columbus Medical Services and verifying loan application documents at Stream Mortgage Group. I hold an MPA and a BS in Criminal Justice, and I'm a licensed insurance adjuster in Georgia, Texas, Alabama, and Florida.
