Khairah User

Coordinate operational activities across transport and logistics functions, design internal business applications using Retool, and prepare operational reports for management. Provide executive support and coordinate team and project activities.

Managed a portfolio of merchant accounts, identified upsell opportunities, and collaborated with product and support teams to enhance platform experience.

Managed customer-facing operations across email, chat, and social platforms, translated user feedback into internal insights, and supported merchants with platform setup and workflows.

Guided new merchants through store setup, conducted proactive outreach campaigns, and collected user feedback to share with product and operations teams.

Coordinated client communication, order fulfillment, and delivery logistics, managed financial records, and served as primary liaison between clients and service providers.

Coordinated real-time communication between riders, customers, and internal teams, tracked expenses, and prepared weekly operational reports.

Supported classroom instruction in senior secondary science subjects, monitored student progress, and mentored students through group activities.

Bachelor of Science in Psychology from Lead City University, Ibadan, completed in July 2024.