M Sosnowska

Led digitalisation of the Incoming Correspondence Register, creating templates and checklists. Coordinated daily information flow and trained employees across three operational functions.

Coordinated international recruitment across 15 regions, aligning stakeholders and tracking documentation. Produced presentations and training materials while supporting strategic meetings.

Created and implemented a universal Excel tool for managing 500+ apartments, adopted by a department serving nearly 3,000 properties. Standardised workflows and delivered onboarding training.

Coordinated investment transaction processing and fund documentation, maintaining data accuracy. Liaised with clients and internal teams, and trained new hires.

Coordinated office administration, invoicing, and documentation. Supported document digitalisation and monitored administrative processes.

Managed daily reception operations, staff schedules, bookings, and customer issues for an international service team.

Logged, monitored, and escalated customer technical tickets, providing step-by-step guidance and maintaining clear communication.

Pursued a Master's Degree in Information Management, focusing on the organization and management of information resources.

Earned a Bachelor's Degree in Information Management and Digital Publishing, gaining skills in information organization and digital content production.