At Huntswood, I work on the Stellantis Financial Services campaign, cleansing data and maintaining accurate customer records. I also investigate and resolve customer complaints, managing cases and communicating with customers.
At Concentrix, I supported customers on the Lipton Campaign and handled UK insurance cases on the Rock Insurance Campaign. I used Salesforce, Lightning Force, and Scud (Boom) to document cases and process policy changes across phone, email, and live chat.
At Outworx Contact Centre, I assisted UK customers with travel insurance policy setup, amendments, and cancellations. I also processed bookings and payments and responded to customer queries.
At Blake Group, I managed payment allocations for 50+ client accounts using SAP, Excel, and Excoll. I sent invoices and statements, resolved account discrepancies, and was recognized as a top-performing debt collection and allocations agent.
