MPMounika Pradheep
@mounikamaarisetty
Salesforce Certified Administrator with expertise in CRM optimization.
IndiaWhat I'm looking for
I am a highly accomplished Salesforce Certified Administrator with over 5 years of dedicated experience in configuring, maintaining, and strategically optimizing Salesforce platforms, including Sales Cloud and Service Cloud environments. My expertise lies in delivering comprehensive remote Salesforce support, ensuring seamless user administration, and implementing robust business process automation solutions. I am passionate about leveraging clean, actionable CRM data to support scalable business growth and improve operational efficiency.
In my current role at The Pipeline Group, I manage end-to-end Salesforce platform operations, ensuring high performance and data accuracy. I conduct proactive root cause analysis of complex system issues and data discrepancies, significantly enhancing Salesforce data integrity. My previous experiences at Aeries Technology and Cognizant have honed my skills in troubleshooting, data management, and user training, allowing me to contribute effectively to cross-functional remote teams.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator
The Pipeline Group
Jul 2024 - Present (11 months)
Manages end-to-end Salesforce platform operations, ensuring high performance, scalability, and data accuracy for both Sales Cloud and Service Cloud environments. Conducts proactive root cause analysis of complex system issues and data discrepancies to prevent recurrence, significantly enhancing Salesforce data integrity.
Salesforce Administrator
Aeries Technology
Mar 2024 - Present (1 year 3 months)
Expertly troubleshot and resolved complex Salesforce user issues via JIRA ticketing systems, ensuring minimal business disruption and high user satisfaction for a globally distributed user base. Utilized advanced reporting and dashboard tools to monitor and identify data inconsistencies, directly contributing to pricing and product accuracy within Salesforce.
Salesforce Administrator
Cognizant
Mar 2022 - Present (3 years 3 months)
Automated key business processes using Salesforce Flows, Process Builders, and Workflow Rules in both Sales Cloud and Service Cloud, streamlining operations and improving responsiveness for remote teams. Maintained robust Salesforce data integrity through comprehensive deduplication strategies, precise validation rules, and scheduled audits, ensuring data quality for critical business functions.
Salesforce Associate Administrator
Amazon
Jul 2019 - Present (5 years 11 months)
Delivered expert first-level remote Salesforce support, efficiently resolving technical issues related to Sales and Service Cloud modules. Escalated complex system issues with detailed root cause analysis to streamline resolutions and actively contribute to the improvement of the knowledge base for future support.
Education
Degrees, certifications, and relevant coursework
Mounika hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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