Mouna Cheikho
@mounacheikho
Enthusiastic customer service professional with strong communication skills.
GermanyWhat I'm looking for
Hello! I'm Mouna, a vibrant individual who loves connecting with people. I thrive in social environments, enjoying the opportunity to work with others and learn their stories. Known for my creativity and independence, I excel in time management and problem-solving.
Currently pursuing an International BSc in Software Design at Hochschule Aschaffenburg, I have gained valuable experience in customer service roles, including my time as a Call Center Agent at Nielsen IQ. My ability to communicate effectively and empathetically has been recognized, and I take pride in supporting customers with their inquiries.
In addition to my professional experiences, I have dedicated over 100 hours to volunteer work, participating in various events that promote inclusivity and support for those in need. I am passionate about using my skills to enrich the lives of others and contribute positively to my community.
Experience
Work history, roles, and key accomplishments
Mitarbeiterin
Dean&David
Oct 2023 - Jan 2024 (3 months)
Worked in various roles including cashier, grill, kitchen, and occasionally in delivery. Demonstrated flexibility, teamwork, and reliability in a dynamic environment.
Call Center Agentin
Nielsen IQ
Oct 2021 - Feb 2022 (4 months)
Communicated effectively via phone and email to assist customers with their inquiries. Demonstrated active listening and empathy, receiving positive feedback for communication skills.
Freiwilliger
Various Organizations
Sep 2019 - Jan 2022 (2 years 4 months)
Engaged in volunteer work for over 100 hours at various events including sports championships for people with disabilities and women's rights organizations. Founded a volunteer group to support those in need.
Education
Degrees, certifications, and relevant coursework
TATechnische Hochschule Aschaffenburg
Bachelor of Science, Software Design
2024 -
Studying programming and software design in an international Bachelor of Science program. Currently in the third semester.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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