Motshidisi Madingoaneng
@motshidisimadingoane
Detail-oriented professional skilled in data analysis and quality assurance.
South AfricaWhat I'm looking for
I am a detail-oriented and analytical professional with a strong background in critical thinking, statistical analysis, and data interpretation. My experience spans the health insurance and administrative sectors, where I have excelled in identifying, capturing, and reporting key performance metrics. I am passionate about process optimization and risk mitigation, ensuring compliance with Treating Customers Fairly (TCF) principles.
Currently, I work as a Quality Assurance Assessor at Affinity Health, where I align agent performance with company objectives and standards. My role involves evaluating telemarketing effectiveness, implementing risk mitigation strategies, and maintaining accurate records for tracking and audit purposes. I am committed to continuous learning and professional development, always striving to deliver exceptional customer-centric solutions.
Experience
Work history, roles, and key accomplishments
Quality Assurance Assessor
Affinity Health
Mar 2018 - Present (7 years 2 months)
Responsible for ensuring service quality by aligning agent performance with company objectives. Evaluated telemarketing effectiveness and implemented risk mitigation strategies to address compliance risks. Maintained accurate records and compiled reports to support performance analysis.
Medical Secretary/Administrator
Dr KD Tshidibi Orthopedic Surgeon
Sep 2015 - Mar 2018 (2 years 6 months)
Managed patient records and scheduling, handled data capturing and reporting, and processed billing and invoicing. Ensured operational efficiency through effective office management and maintained confidentiality of patient information.
Sales Associate
Cotton On Group
May 2014 - Sep 2015 (1 year 4 months)
Provided high-level customer service and managed stock control to ensure accurate inventory levels. Maintained store conditions and visual merchandising, processed transactions, and assisted customers with product selection.
Education
Degrees, certifications, and relevant coursework
Noorderlig Gekombineerde Skool
National Senior Certificate
2010 -
Achieved the National Senior Certificate, demonstrating foundational knowledge and skills necessary for further education and professional development.
Availability
Location
South AfricaAuthorized to work in
Job categories
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