Morgan Bentkowksi
@morganbentkowksi
Digital marketing and social media specialist managing platform inquiries and reputation campaigns for brands and partners.
United StatesWhat I'm looking for
I support platform inquiries at Ingram Micro, focusing on the Proofpoint team and keeping daily quotes on the Xvantage Platform within SLA. My routine includes checking Zendesk emails, tickets, and orders while responding quickly and accurately.
Before that, I worked at HEARST (Local Edge) as an advanced reputation strategist, managing online and offline reputations. I tracked mentions and reviews, assessed public sentiment, responded to reviews, and handled reputation-related issues on Asana.
I also led social media for Total Sports Enterprises (TSE), running Twitter, Instagram, and Facebook, taking photos, and coordinating giveaways to grow engagement with Bills, Sabres, and Bandits fans. During football season, I managed my suite section, including leading and supporting a team of three and organizing auction items.
Along the way, I’ve managed project work through an internship at LOVELYLUXE by assigning tasks to interns in Asana and running weekly check-ins. I’ve also volunteered through Ronald McDonald House and refugee support organizations, plus fundraiser support for SMART.
Experience
Work history, roles, and key accomplishments
Focused on addressing platform inquiries with speed and accuracy while adhering to service level agreements (SLAs). Main focus was on the Proofpoint team, a cybersecurity company.
Advanced Reputation Strategist
Hearst (Local Edge)
Aug 2024 - Oct 2024 (2 months)
Managed and improved client's online and offline reputation. Tracked online mentions and reviews, assessed public sentiment, and responded to reviews.
Event/Auction Coordinator
Total Sports Enterprises (TSE)
Jun 2021 - Aug 2024 (3 years 2 months)
Handled social media platforms, managed suite sections during games, organized auction items, and coordinated events.
Project Manager
LovelyLuxe
Jan 2023 - May 2023 (4 months)
Tasked out jobs to interns on Asana, attended staff meetings, and had weekly check-ins with new interns.
Volunteer
Ronald McDonald House
Sep 2016 - May 2020 (3 years 8 months)
Prepared and served nutritious meals to families staying at Ronald McDonald House, accommodating dietary restrictions.
Volunteer
SMART Fundraiser
Supervised activities for children at a fundraiser for Spinal Muscular Atrophy.
Volunteer
Journey's End
Helped at a Thanksgiving dinner for refugees, showing leadership and compassion.
Education
Degrees, certifications, and relevant coursework
Buffalo State University
Bachelor of Science, Public Relations and Advertising
2022 -
Pursuing a Bachelor of Science in Public Relations and Advertising.
Erie Community College
Associate's Degree, Communications and Media Arts
2020 - 2022
Earned an Associate's Degree in Communications and Media Arts.
Mount Mercy Academy
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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