Moretlo Letebele
@moretloletebele
Hotel and restaurant General Manager focused on profitable operations, guest loyalty, and compliant, high-standard service.
LesothoWhat I'm looking for
I’m a competent, focused and experienced hospitality manager with a strong commitment to providing the highest level of loyalty and service to hotel patrons. I ensure restaurant and bar operations follow all health & safety regulation, while managing independent revenue and expense areas to support profitability.
From Restaurant supervisors and Guest Relations Officer roles at AVANI Lesotho and Sun international Lesotho, to managing corporate hospitality and promotions, I’ve built an in-depth understanding of an employer’s needs and goals. Most recently, as General Manager of the Regal Restaurant, I manage overall restaurant operations, budgeting and financial management, inventory control (food, equipment, beverage), ISO 22000(food safety) compliance, and the training and development of junior staff, while delivering consistent service even under pressure.
Experience
Work history, roles, and key accomplishments
General Manager
The Regal Restaurant
Jan 2019 - Jan 2024 (5 years)
Managed overall restaurant operations, including budgeting and financial management, planning, and directing all restaurant services. Implemented hotel policies and procedures, handled daily administration (purchases and invoices), and supervised, trained, and developed junior staff while maintaining health and safety and ISO 22000 compliance.
Food & Beverage Assistant Manager
Mohale Lodge
Jan 2016 - Jan 2019 (3 years)
Ran multiple departments within a four-star lodge restaurant with 100+ sittings, conference rooms, a banqueting hall, and a full bar. Supported menu costing and design, inventory and stock taking, and worked with the kitchen to manage daily operations and service.
Restaurant Supervisor
Avani Lesotho
Jan 2013 - Jan 2016 (3 years)
Handled corporate hospitality and delivered consistent, high standards of service to hotel guests. Acted as a point of contact for guest queries and supported front-line hospitality coordination.
Management Internship
Maliba Mountain Lodge
Jan 2011 - Jan 2012 (1 year)
Completed a management internship in the hotel service sector at Maliba Mountain Lodge. Supported day-to-day hospitality operations while learning service and management practices.
Guest Relations Officer
Sun International Lesotho
Jan 2008 - Jan 2011 (3 years)
Managed marketing and promotions for the hotel, mainly the casino, and supported guest engagement. Assisted with functions planning such as state banquets and coordinated hospitality activities.
Education
Degrees, certifications, and relevant coursework
AVANI Lesotho
Restaurant Supervisor, Restaurant Supervision
2013 - 2016
Completed Restaurant Supervisor training at AVANI Lesotho (Maseru).
Maliba Mountain Lodge
Management Internship, Hospitality Management
2011 - 2012
Completed a management internship at Maliba Mountain Lodge.
Limkokwing University of Creative Technology
Associate Degree in Hotel Management, Hotel Management
2012 -
Completed an Associate Degree in Hotel Management.
Institute of Commercial Management (IBC College)
Certificate in Travel and Tourism, Travel and Tourism
2006 -
Earned a Certificate in Travel and Tourism.
Motheo
Grade 12, Secondary Education
2005 -
Completed Grade 12 in the Motheo region, South Africa.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
Job categories
Skills
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