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@violet
I seek opportunities that allow me to leverage my skills in data entry virtual assistant
I am a dedicated guest relations officer with extensive experience in the hospitality industry, particularly at Lesotho Sun Hotels & Casino. My journey began in June 2007, where I warmly welcomed guests and ensured their stay was pleasant and memorable. I pride myself on my ability to handle guest complaints with professionalism and provide necessary information to enhance their experience.
Throughout my career, I have taken on various roles, including acting banqueting coordinator and assistant marketing coordinator. In these positions, I oversaw events, managed marketing materials, and developed advertising campaigns. My leadership skills were further honed while managing day-to-day operations at Main South 1 Filling Station, where I ensured excellent customer service and maintained accurate records.
Currently, I work as a data entry clerk at RIGOUR CONSULTANTS OTY LTD, where I am responsible for transferring data into computer systems and creating error-free spreadsheets. My educational background in Business Administration complements my practical experience, and I am committed to continuous learning and professional development in the hospitality sector.
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Work history, roles, and key accomplishments
Rigour Consultants Pty Ltd
Jan 2022 - Dec 2024 (2 years 11 months)
Transferred data from paper formats into computer files or database systems, and created spreadsheets with large numbers of figures without mistakes. Retrieved and updated database information.
Malithuso High School
Dec 2014 - May 2015 (5 months)
Maintained records and prepared payroll for staff, and scheduled appointments for the principal with teachers and other stakeholders. Communicated and coordinated confidential meetings and events.
Main South 1 Filling Station
Sep 2010 - Dec 2012 (2 years 3 months)
Managed day-to-day operations of the station, including monitoring fuel levels and ordering new supplies. Carried out stock takes and provided excellent customer service.
Lesotho Sun Hotel & Casino
Feb 2008 - Nov 2008 (9 months)
Oversaw food, beverages, and entertainment events held at the restaurant and conference rooms. Supervised all events taking place at the hotel, such as weddings and seminars.
Lesotho Sun Hotels & Casino
Jun 2007 - Jun 2007 (0 months)
Warmly welcomed guests upon arrival, escorted them to their rooms, and ensured a pleasant stay at the hotel. Handled guest complaints, provided necessary information, and assisted in arranging reservations.
Lesotho Sun Hotels & Casino
Dec 2008 - Present (16 years 11 months)
Prepared marketing materials for distribution, marketed products, and developed and implemented marketing and advertising campaigns. Performed site tours with potential clients and responded to customer complaints.
Degrees, certifications, and relevant coursework
Certificate, Business Administration
Completed a certificate in Business Administration. The program focused on foundational business principles and administrative practices.
Software and tools used professionally
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